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- Tasks: Join us as a Fraud Prevention Associate, tackling fraud and ensuring customer safety daily.
- Company: Secure Trust Bank Group is an award-winning bank serving over one million customers since 1952.
- Benefits: Enjoy flexible working hours, hybrid options post-training, and a supportive team environment.
- Why this job: Be part of a diverse team making a real impact in fraud prevention while developing your skills.
- Qualifications: Customer-facing experience, strong communication skills, and a keen eye for detail are essential.
- Other info: We celebrate diversity and encourage unique perspectives to thrive in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As part of the team, you will be responsible for executing fraud prevention strategies effectively, investigating, and reporting cases of suspected or confirmed fraud.
Key Responsibilities:
- Assess potential 1st, 2nd, or 3rd party fraud at the application stage and take action to mitigate identified risks, in accordance with the company\’s fraud prevention strategy.
- Escalate complex or priority cases within SLAs.
- Review and assess received documentation in line with internal and regulatory requirements where required.
- Act as a fraud prevention contact for relevant third parties, including internal stakeholders, Cifas, and SIRA.
- Work within agreed SLAs to provide exceptional customer service to applicants and retail partners.
- Be self-motivated and accountable for your workload with minimal supervision when needed.
- This role is based in Cardiff, requiring full-time office attendance for the first 3 months, then transitioning to hybrid working on a rota basis.
- Work a 35-hour shift pattern within hours of 8:00 am – 8:00 pm Monday to Friday, 8:00 am – 6:00 pm on Saturday, and 9:00 am – 5:00 pm on Sunday.
What You Will Bring:
- Experience in a customer-facing role.
- Ability to work well with others, setting high standards and demonstrating commitment to self-development.
- Logical thinking with attention to detail.
- Strong oral and written communication skills.
- Ability to work independently and prioritize workload.
Our Values
Everyone is different. Everyone is valued.
As part of our vision to become the most trusted specialist lender in the UK, we\’ve been helping customers and businesses fulfill their ambitions since 1952. We believe our strength lies in our people—being specialist, expert, ambitious, and diverse. We celebrate differences because they bring unique talents, abilities, and perspectives to our roles.
Secure Trust Bank Group nurtures diversity, actively embracing and supporting it through industry collaborations and initiatives that promote our philosophy of empowering individuals to be themselves.
We are an award-winning bank providing savings accounts and lending services to over one million customers. We are Secure Trust Bank Group. We embrace difference.
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Fraud Prevention Associate employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Associate
✨Tip Number 1
Familiarise yourself with common fraud prevention strategies and tools. Understanding the latest trends in fraud can help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the fraud prevention field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully handled customer service challenges or resolved conflicts. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research Secure Trust Bank Group's values and commitment to diversity. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and appreciates their company culture.
We think you need these skills to ace Fraud Prevention Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud prevention or customer-facing roles. Use keywords from the job description to demonstrate that you understand the requirements and can fulfil them.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Fraud Prevention Associate position. Mention specific skills such as logical thinking and attention to detail, and provide examples of how you've used these in previous roles.
Showcase Communication Skills: Since strong oral and written communication skills are essential for this role, consider including a brief example in your application that demonstrates your ability to communicate effectively with customers or stakeholders.
Highlight Self-Motivation: Emphasise your ability to work independently and manage your workload. Provide examples of situations where you've taken initiative or worked with minimal supervision to achieve results.
How to prepare for a job interview at Secure Trust Bank PLC.
✨Understand Fraud Prevention Strategies
Familiarise yourself with common fraud prevention strategies and techniques. Be prepared to discuss how you would assess potential fraud cases and the steps you would take to mitigate risks.
✨Showcase Your Customer Service Skills
Since the role involves interacting with applicants and retail partners, highlight your experience in customer-facing roles. Share examples of how you've provided exceptional service and resolved issues effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in fraud prevention. Prepare to discuss situations where your meticulousness helped identify discrepancies or prevent fraud. This will show your logical thinking and thoroughness.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle complex or priority cases and be ready to explain your thought process and decision-making.
