At a Glance
- Tasks: Help customers with queries and provide excellent service in a dynamic contact centre.
- Company: Join V12 Retail Finance, where your growth matters and customers come first.
- Benefits: Enjoy competitive salary, annual bonus, 25 days leave, and flexible benefits.
- Other info: Hybrid working model after training, with tailored development plans for your career.
- Why this job: Make a real impact on customer experiences while building a rewarding career.
- Qualifications: Looking for proactive individuals with a passion for customer service and teamwork.
The predicted salary is between 27040 - 29120 £ per year.
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, build excellent relationships over the telephone, and provide a friendly, timely and professional service.
Our current opening hours are Monday‑Friday 9‑5pm, our contractual hours: Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office).
We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value: customer focus, ownership, forward thinking, teamwork and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as part of a lively team, you could be part of a growing business that is approachable, driven and holds the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer's needs. As part of ongoing development we will work with you to design a development plan that is unique to your own requirements and will help you grow not only in the team but also within the business.
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Online GP/Physio service plus other wellbeing benefits
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At V12 Retail Finance you will not be a small cog in a big wheel; you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in‑house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Customer Service Executive, Retail employer: Secure Trust Bank PLC.
Secure Trust Bank PLC. is an excellent employer, offering a dynamic work environment where innovation meets compliance in the financial sector. With a hybrid work model and competitive benefits, employees are empowered to thrive while contributing to the establishment of trusted data governance frameworks. The company prioritises employee growth through continuous learning opportunities, making it an ideal place for those seeking meaningful and rewarding careers in data management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive, Retail
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Secure Trust Bank PLC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Secure Trust Bank PLC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive, Retail
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Secure Trust Bank PLC.:Your cover letter is your chance to shine! Tell us why you want to work at Secure Trust Bank PLC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Secure Trust Bank PLC.!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
