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For Companies At a Glance
- Tasks: Help customers with their banking needs and provide excellent service over the phone.
- Company: Join Secure Trust Bank, a trusted specialist lender with a focus on diversity.
- Benefits: Competitive salary, annual bonus, 25 days leave, and flexible benefits.
- Why this job: Make a positive impact on customers while developing your skills in a supportive environment.
- Qualifications: Customer service experience is a plus, but full training is provided.
- Other info: Enjoy hybrid working, personal development plans, and a culture that celebrates individuality.
The predicted salary is between 21930 - 23000 £ per year.
We know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone. We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers.
What you will do
As a Customer Service Executive you will work within our contact centre and work with our customers to help them with their banking needs or finance needs, carrying out day to day transactions and providing excellent customer outcomes at all times.
You\’ll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
What you will bring
Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
The detail
Our opening hours are Monday to Friday 8.30am – 7.00pm, and Saturday 9.00am – 1.00pm (every other Saturday), we are a hybrid working business and, once fully trained you will be able to work remotely for part of the week.
How you will be rewarded
Our entry level salary is £21,930 – £23,000 per annum (depending on experience), you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to healthcare checks
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Everyone is different. Everyone is valued
We’re building the most trusted specialist lender in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
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Customer Service Executive employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Secure Trust Bank. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can build relationships over the phone. Be friendly, approachable, and let your passion for customer service shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Secure Trust Bank. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your skills!
Be Yourself: We value individuality here at StudySmarter, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and show us who you are – we’re looking for genuine, customer-centric individuals!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Executive. Refer to the job description and align your experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Know the Company
Before your interview, take some time to research Secure Trust Bank. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to make a positive impact on every customer call.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and finance. Practice your responses, focusing on how you can meet customer needs and build relationships over the phone. This will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you are engaged and serious about the position. You might ask about the training programme or how the team celebrates successes.