At a Glance
- Tasks: Ensure top-notch customer experiences by monitoring compliance and enhancing service quality.
- Company: Join a purpose-driven organisation with a collaborative and flexible culture.
- Benefits: Enjoy 25 days off, wellbeing hours, and a competitive salary with bonuses.
- Other info: Great opportunities for professional growth and a chance to volunteer.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in financial services and quality assurance is a plus.
The predicted salary is between 27000 - 30000 £ per year.
Quality Assurance Analyst
Location
Cardiff or Solihull
Salary
£27,000 - £30,000
Hours
35 per week
Why Join Us?
- A competitive salary and benefits package including discretionary bonus
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Life assurance
- Paid volunteering days and matched charity fundraising
- A collaborative and flexible working environment.
- Opportunities for professional development and career progression.
- A chance to make a real impact in a regulated, purpose-driven organisation.
- What you’ll be doing
In this exciting role, you’ll play a key part in helping us deliver exceptional customer experiences across all areas of our operation.
By monitoring and supporting critical processes, you’ll help ensure we maintain the highest standards of compliance while continually enhancing the service we provide to our customers.
Working within our Consumer Products division, you’ll collaborate with colleagues across the wider Group, sharing best practices, driving consistency, and contributing to a culture of continuous improvement.
Your insight and attention to detail will help ensure we not only meet regulatory requirements but exceed customer expectations at every opportunity.
- Monitor customer interactions across multiple channels to ensure regulatory compliance, Consumer Duty standards, and best-practice customer outcomes.
- Conduct quality assurance reviews of processes, systems, and customer journeys to identify risks and improvement opportunities.
- Carry out detailed departmental audits and investigations, escalating findings and recommendations to key stakeholders.
- Assess end-to-end operational processes to proactively identify and mitigate customer and business risks.
- Provide clear, constructive feedback to managers and teams to drive performance and continuous improvement.
- Analyse quality and performance data, contributing to management reporting and business insights.
- Identify, recommend, and support the implementation of process and service improvements.
- Collaborate with stakeholders across the business to ensure compliance, product standards, and customer service expectations are met.
- Engage directly with customers to investigate potential product quality or customer experience concerns.
- Maintain up-to-date knowledge of regulatory and business requirements while delivering accurate, timely reporting and feedback.
- What we’re looking for
- Financial services experience.
- Experience of working within a quality assurance department is desired.
- Working knowledge of relevant computer systems, departmental procedures, products and monitoring systems would be advantageous.
- Accuracy and timeliness.
- Attention to detail.
- Strong customer focus.
- #J-18808-Ljbffr
Quality Assurance Analyst in Cardiff employer: Secure Trust Bank PLC.
Secure Trust Bank PLC. is an excellent employer, offering a dynamic work environment where innovation meets compliance in the financial sector. With a hybrid work model and competitive benefits, employees are empowered to thrive while contributing to the establishment of trusted data governance frameworks. The company prioritises employee growth through continuous learning opportunities, making it an ideal place for those seeking meaningful and rewarding careers in data management.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst in Cardiff
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Secure Trust Bank PLC. looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Assurance Analyst in Cardiff
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Secure Trust Bank PLC.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Secure Trust Bank PLC.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
