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For Companies At a Glance
- Tasks: Help customers with queries and provide excellent service in a dynamic contact centre.
- Company: V12 Retail Finance, a growing business focused on customer satisfaction.
- Benefits: Competitive salary, annual bonus, 25 days leave, and flexible benefits.
- Other info: Enjoy a vibrant team culture with free snacks and drinks!
- Why this job: Kickstart your career in financial services with training and growth opportunities.
- Qualifications: Proactive attitude, good attention to detail, and a flair for customer service.
The predicted salary is between 30000 - 42000 £ per year.
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call.
From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.
What you will do
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office).
Can you do it?
We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, teamwork and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of ongoing development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
How you will be rewarded
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Online GP/Physio service plus other wellbeing benefits
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in-house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Customer Service Executive, Retail (Copy) in Cardiff employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive, Retail (Copy) in Cardiff
✨Tip Number 1
Get to know the company inside out! Research V12 Retail Finance, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and demonstrate your proactive approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embark on a rewarding career with us.
We think you need these skills to ace Customer Service Executive, Retail (Copy) in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've put customers first in previous roles and how you can bring that same energy to our team.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for proactive individuals who thrive in a lively team environment, so show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Executive. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. It’ll help us see you as a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Secure Trust Bank PLC.
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance. Understand their values, services, and what makes them unique in the financial sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully resolved customer issues or gone above and beyond to ensure satisfaction. This will demonstrate your proactive approach and customer focus.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer situations, such as dealing with a difficult customer or managing multiple queries at once. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, career pathways, or the team culture. This shows that you’re not just interested in the job, but also in growing with the company and contributing positively to the team.