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- Tasks: Help customers with queries and provide excellent service in a dynamic contact centre.
- Company: V12 Retail Finance, a growing business focused on customer satisfaction.
- Benefits: Competitive salary, annual bonus, 25 days leave, and flexible benefits.
- Why this job: Kickstart your career in financial services with training and growth opportunities.
- Qualifications: Proactive attitude, customer service flair, and teamwork skills.
- Other info: Enjoy a vibrant work culture with free snacks and dedicated development plans.
The predicted salary is between 30000 - 42000 £ per year.
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call.
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You will make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8:00am-8:00pm, Saturday 9:00am-6:00pm and Sunday 10:00am-5:00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office).
We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, teamwork and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of ongoing development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Online GP/Physio service plus other wellbeing benefits
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Customer Service Executive, Retail in Cardiff employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive, Retail in Cardiff
✨Tip Number 1
Get to know the company inside out! Research V12 Retail Finance, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios and be ready to share examples during your interview. We want to see your proactive approach and how you can make a positive impact on every call.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events related to V12 Retail Finance. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining our team and starting your career in financial services with us.
We think you need these skills to ace Customer Service Executive, Retail in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've put customers first in previous roles and how you can bring that same energy to our team.
Be Yourself: We’re looking for genuine people who can connect with our customers. Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way!
Tailor Your Application: Make sure to tailor your CV and cover letter to the role. Mention specific skills or experiences that align with what we’re looking for in a Customer Service Executive. It shows us you’ve done your homework!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re aligned with their focus on customer satisfaction.
✨Research V12 Retail Finance
Take some time to learn about V12 Retail Finance and their services. Familiarise yourself with their values and mission, especially their commitment to customer care. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of situations where you had to resolve customer issues or work as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Team Spirit
Since teamwork is a valued behaviour at V12, be prepared to discuss how you’ve collaborated with others in previous roles. Share specific examples that highlight your ability to work well in a team and contribute positively to group dynamics.
