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For Companies At a Glance
- Tasks: Help customers in early arrears find affordable repayment solutions with empathy and respect.
- Company: V12 Retail Finance, a fast-growing company in financial services.
- Benefits: Hybrid working, 25 days leave, wellbeing hour, and matched pension contributions.
- Why this job: Make a real difference in customers' lives while growing your career in finance.
- Qualifications: Strong communication skills, empathy, and a customer-focused mindset.
- Other info: Comprehensive training provided and multiple career paths available.
The predicted salary is between 28800 - 42000 £ per year.
Can be Solihull or Cardiff based, 50% office attendance applies. At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What’s on Offer
- Favourable working hours (35 per week)
- Hybrid working (50% in office)
- Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences at all times. We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued. We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.
Collections Executive (Retail) in Brighton employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive (Retail) in Brighton
✨Tip Number 1
Get to know the company! Research V12 Retail Finance and understand their values, especially their commitment to customer care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Collections Executive, you'll need to empathise with customers. Try role-playing scenarios with friends or family to get comfortable with responding to different situations.
✨Tip Number 3
Be ready to showcase your communication skills! During interviews, share examples of how you've helped customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at V12 Retail Finance.
We think you need these skills to ace Collections Executive (Retail) in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Executive role. Highlight any customer service experience and your ability to empathise with clients, as these are key for us at V12 Retail Finance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers and how you can contribute to our mission. Share specific examples of how you've made a difference in previous roles to really stand out!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application is clear and engaging. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
Since this role is all about customer interaction, be prepared to discuss how you've handled difficult conversations in the past. Share specific examples that highlight your ability to listen, empathise, and provide tailored solutions to customers' needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you successfully resolved issues or helped customers feel valued, and be ready to explain your thought process.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the team culture, training opportunities, or career progression within the company. It shows you're engaged and serious about the position.
