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- Tasks: Assist customers in early arrears with empathy and support their financial recovery.
- Company: Leading financial services provider in the UK with a customer-focused approach.
- Benefits: Flexible working hours, generous leave policies, and extensive training.
- Why this job: Make a real difference in customers' lives while enjoying a supportive work environment.
- Qualifications: Excellent listening skills and a strong understanding of customer needs.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial services provider in the United Kingdom is seeking a Collections Advisor to assist customers in early arrears, delivering a fair and empathetic service. The role supports a hybrid working model and offers extensive training.
Ideal candidates will possess excellent listening skills and an understanding of customer needs, making a significant impact on customers' financial recovery.
We offer a supportive working environment with numerous benefits including flexible working hours and generous leave policies.
Collections Advisor – Customer-Focused, Hybrid in Brighton employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor – Customer-Focused, Hybrid in Brighton
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their approach to customer service will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your listening skills! During the interview, show that you can actively listen and respond empathetically. This is key for a Collections Advisor role where understanding customer needs is crucial.
✨Tip Number 3
Prepare some examples from your past experiences that demonstrate your ability to handle difficult conversations. We want to see how you’ve made a positive impact on customers in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Collections Advisor – Customer-Focused, Hybrid in Brighton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to understand and empathise with customers. We want to see how you can connect with people, especially in challenging situations.
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to reflect the skills and experiences that match the Collections Advisor role. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Collections Advisor does. Familiarise yourself with the key responsibilities, especially around providing empathetic support to customers in early arrears. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Listening Skills
Since excellent listening skills are crucial for this position, prepare examples from your past experiences where you've successfully listened to and addressed customer needs. Practising active listening techniques can also help you convey your ability to empathise with customers during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations with customers. Think about potential challenges you might face as a Collections Advisor and prepare thoughtful responses that highlight your problem-solving skills and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
