At a Glance
- Tasks: Provide top-notch IT support and manage tech systems for a dynamic team.
- Company: Join Secure Trust Bank, an award-winning bank that values diversity and innovation.
- Benefits: Enjoy competitive salary, annual bonus, 25 days leave, and flexible perks.
- Other info: Embrace diversity and grow with us in a fast-paced, collaborative setting.
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: IT support experience and a passion for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Service Desk Analyst, you'll play a vital role in supporting colleagues across the business by delivering high-quality technical support and managing our End User Computing estate. You'll be at the front line of IT operations resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely. This is a fantastic opportunity for an early-career IT professional or someone with existing service desk experience who's ready for their next challenge.
What You'll Be Doing
- Manage and prioritise IT support tickets in line with SLAs
- Log all calls and actions to agreed standards
- Provide technical support across our Windows, Microsoft 365 and server environments
- Adhere to IT security and change control processes
- Liaise with third-party suppliers where needed
- Oversee the lifecycle of End User Compute devices from ordering and setup through to upgrades and disposal
- Contribute to business and technical projects
- Provide occasional remote on-site support across STB locations
- Monitor system performance and raise issues as needed
- Document processes, procedures and system details
- Keep up to date with emerging technologies and share your insights
You'll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.
What You'll Bring
We're looking for someone who is proactive, curious, and great at solving problems. You'll enjoy helping people, have strong attention to detail, and be confident in navigating a fast-moving environment. You'll also bring:
- IT support experience (or equivalent knowledge)
- Foundation-level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
- A methodical, quality-focused approach to work
- Strong communication skills and the ability to remain patient and customer-focused
- A full UK driving licence
- ITIL Foundation certification is desirable (training can be provided)
- Experience in financial services or contributing to IT strategy is beneficial, but not essential.
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.
IT Service Desk Analyst in Solihull employer: Secure Trust Bank Ltd
Secure Trust Bank Group is an exceptional employer that values diversity and fosters a supportive work culture, making it an ideal place for IT professionals to thrive. With competitive salaries, generous benefits including 25 days of annual leave, a wellbeing hour, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to meaningful projects. Located in a dynamic environment, the company prioritises employee satisfaction and engagement, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Secure Trust Bank Group.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows, Microsoft 365, and networking concepts. We want to see your problem-solving skills in action!
✨Tip Number 3
Show us your passion for IT! During interviews, share examples of how you've gone above and beyond to help others with tech issues. We love candidates who are proactive and customer-focused.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Analyst in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your technical support experience and any relevant certifications, like ITIL, to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role at StudySmarter. Share specific examples of how you've solved problems in the past and how you can contribute to our team’s success.
Showcase Your Communication Skills:As an IT Service Desk Analyst, communication is key! In your application, demonstrate your ability to explain technical concepts clearly and concisely. We want to see how you can help our colleagues feel supported.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Secure Trust Bank Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and server environments. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Demonstrate Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've helped colleagues in previous roles, focusing on your communication skills and patience. Highlight any situations where you turned a frustrated user into a satisfied one.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be prepared to discuss how you prioritise support tickets and manage your time effectively to meet these standards. This shows that you’re proactive and organised.
✨Stay Updated on Emerging Technologies
Show your curiosity by discussing recent tech trends or tools that could benefit the company. This not only demonstrates your passion for IT but also your commitment to continuous learning, which is essential in a fast-moving environment.
