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For Companies At a Glance
- Tasks: Investigate and report fraud cases while providing exceptional customer service.
- Company: Join Secure Trust Bank, an award-winning bank focused on customer satisfaction and employee growth.
- Benefits: Enjoy hybrid working after three months, with a supportive team culture and recognition for your efforts.
- Why this job: Be part of a diverse team making a real impact in the banking sector.
- Qualifications: No fraud experience needed; just bring your passion for fraud and strong communication skills.
- Other info: Full-time role in Cardiff with a 35-hour shift pattern, embracing individuality and diversity.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
As part of the team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.
Key Responsibilities:
- Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the companys fraud prevention strategy
- Escalate complex/priority cases within SLAs
- Where required, to review and assess documentation received in line with internal and regulatory requirements
- Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA
- Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners
- Be self-motivated and take accountability for own workloads with minimal supervision when required
- The role is based in Cardiff and requires full time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns.
- Must be able to work a 35 hour shift pattern within the hours of 8.00am-8.00pm Monday to Friday, 8.00am -6.00pm on a Saturday and 9.00am-5.00pm on a Sunday.
What You Will Bring:
- Experience in a customer facing role, for this role no fraud experience is neccessary we are looking for motivated indviduals who have a passion for fraud!
- Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development
- Logical thinker with an attention to detail
- Strong oral and written communication skills
- Ability to work off own initiative and prioritise workload
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, weve been helping customers and businesses fulfil their ambitions since 1952. In that time, weve learned that were more than the sum of our parts. Were a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
Thats why Secure Trust Bank Group nurtures differences. We understand that we perform better because were not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
Were an award-winning bank providing savings accounts and lending services to over one million customers. Were Secure Trust Bank Group. We embrace difference.
About The Company
Our customers are at the heart of everything we do, but we cant achieve our customer focused strategy without the right people in our team.
At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. Its the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Groups core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
Fraud Investigator in Cardiff employer: Secure Trust Bank Ltd
Contact Detail:
Secure Trust Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator in Cardiff
✨Tip Number 1
Familiarise yourself with common fraud prevention strategies and terminology. Understanding the basics of fraud detection will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the fraud prevention field. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations. Highlighting your ability to maintain high standards and provide exceptional service will resonate well with the hiring team.
✨Tip Number 4
Research Secure Trust Bank's values and culture. Tailor your discussions to reflect how your personal values align with theirs, especially regarding diversity and teamwork, as this will show that you're a good fit for their environment.
We think you need these skills to ace Fraud Investigator in Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant skills and experiences that align with the role of a Fraud Investigator.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your customer-facing experience, attention to detail, and any relevant achievements that demonstrate your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fraud prevention and your motivation to join Secure Trust Bank. Use specific examples from your past experiences to illustrate how you meet the qualifications they are looking for.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Secure Trust Bank Ltd
✨Show Your Passion for Fraud Prevention
Even if you don't have direct experience in fraud investigation, demonstrate your enthusiasm for the field. Share any relevant experiences or interests that highlight your motivation to learn and contribute to fraud prevention strategies.
✨Highlight Your Customer Service Skills
Since the role involves interacting with applicants and retail partners, emphasise your experience in customer-facing roles. Discuss how you've provided exceptional service in the past and how you can apply those skills to this position.
✨Demonstrate Attention to Detail
As a fraud investigator, attention to detail is crucial. Prepare examples from your previous work where your meticulous nature helped identify issues or improve processes. This will show your potential employer that you can handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and logical thinking. Practice responding to hypothetical scenarios related to fraud detection and prevention, showcasing your analytical skills and ability to prioritise tasks effectively.
