At a Glance
- Tasks: Help customers manage their accounts and provide tailored support for financial recovery.
- Company: V12 Retail Finance, a fast-growing company with a focus on customer care.
- Benefits: Hybrid working, 25 days leave, wellbeing hour, and matched pension contributions.
- Other info: Comprehensive training and opportunities for career advancement in a supportive environment.
- Why this job: Make a real difference in people's lives while growing your career in financial services.
- Qualifications: Strong listening skills, empathy, and a flair for customer communication.
The predicted salary is between 25000 - 30000 £ per year.
Cardiff based with hybrid working. At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
- Favourable working hours (35 per week)
- Hybrid working (50% in office)
- Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customers' individual situation, showing empathy and respect, and providing fair outcomes and positive experiences at all times.
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customers' needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We look for individuals who bring the right behaviours alongside their experience. A flair for customer communication, genuine empathy, and strong listening skills will be just as important to us as your background.
Our customers are at the heart of everything we do, but we can't achieve our customer focused strategy without the right people in our team. At Secure Trust Banking Group, we know that people are our biggest investment, which is why a career with us is not just a job. It's the chance to be part of something bigger, to add real value to the Group and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain.
We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group's core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
Collections Advisor in Cardiff employer: Secure Trust Bank Ltd
At V12 Retail Finance, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and career growth. With hybrid working options, generous leave policies, and a commitment to ethical practices, we empower our Collections Advisors to make a meaningful impact while enjoying a balanced work-life experience. Join us in Cardiff and be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work at V12 Retail Finance. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising your listening skills. Since the role is all about understanding customers, show us how you can listen actively and respond with empathy during mock interviews or with friends.
✨Tip Number 3
Showcase your customer communication flair! During interviews, share specific examples of how you've helped customers in the past. We want to see that you can tailor your approach to meet individual needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at V12 Retail Finance.
We think you need these skills to ace Collections Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your customer communication skills and any relevant experience that shows you can empathise with customers in financial distress.
Showcase Your Empathy:In your written application, emphasise your ability to listen and understand individual customer needs. Use examples from your past experiences where you've successfully helped someone through a tough situation.
Be Clear and Concise:Keep your writing straightforward and to the point. Avoid jargon and make sure your passion for helping customers shines through. We want to see your personality, so let it come across in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Secure Trust Bank Ltd
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Collections Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult customer situations. Highlight how you listened, understood their needs, and provided solutions that made a difference.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication and are ready to connect with customers in the same way.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Collections Advisor and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
