The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
CYBER SECURITY / CUSTOMER ENABLEMENT MANAGER / CUSTOMER SUCCESS MANAGER North West Based Up to £80,000 + Bonus + Allowances + Share Options + Training & Development Budget / Laptop & Home Office Kit SECURE have partnered with a disruptive Cyber Security Software Vendor that is completely changing the game for the Incident Response landscape, in Operating as a pure SaaS Platform rather than a Consultancy. Their tech automates the heavy lifting of Forensic Investigations across Microsoft 365, Google Workspace, AWS & Endpoint Infrastructure. Backed by substantial VC Funding, & now looking to Scale-Up....right now, they are looking for a Customer Success Manager to champion their fast growing Portfolio of Core Enterprise Clients. Your mission is to take ownership of the Post-Sales Journey, turning successful trials into every day, indispensable habits for high-performance Digital Forensics Teams, Big Four Advisories & Cyber Insurers. This is a rare opportunity to step away from executing someone else's rigid processes and finally write your own playbook at the ground floor of a rapidly scaling business.
Who Should Apply:
- The Hands-On Builder:You thrive in a true seed-stage environment. You do not want a rigid corporate rulebook; you want the freedom to get your hands dirty, building practical onboarding & health-scoring playbooks as the business scales.
- The Technical Translator: You might not be a Software Engineer, but you know your way around tech. You can comfortably guide a seasoned Digital Forensics Examiner through complex Cloud & EDR Integrations, earning their respect right from the start.
- The Commercial Realist: You know how Consumption-Based Pricing works and love diving into Usage Data to spot Churn Risks or Up-Sell opportunities. xgikmsk You treat your book of accounts like your own business, taking pride in Zero-Surprise Renewals & Revenue Growth.
Skills & Experience of Customer Success Manager would include:
- SaaS Customer Success: At least 3 y Please click on the apply button to read the full job description
CYBER SECURITY / CUSTOMER ENABLEMENT / CUSTOMER SUCCESS MANAGER in Manchester employer: Secure Recruitment
Join a dynamic and innovative Cyber Security SaaS organisation that is at the forefront of automated asset visibility and cyber hygiene. With a strong focus on employee growth, this company offers a collaborative work culture and the opportunity to make a tangible impact in the field of AI and cyber security. Located in London, you will benefit from hybrid working arrangements and be part of a rapidly expanding team backed by significant funding, ensuring a rewarding and meaningful career path.
