CUSTOMER SUCCESS MANAGER Up to £75,000 + Bonus / Share Options / Expenses / Personal Training & Development Budget / Laptop & Home Office Kit Manchester Offices SECURE has strategically partnered with a Multi-Award-Winning, Hyper-Growth Cyber Security SaaS organisation at the forefront of Automated Forensic Investigations, from Evidence Collection to Reporting across Microsoft, Google, AWS & Endpoints, including Ransomware Cases. Backed by substantial VC Funding, & now looking to Scale-Up, their Customers include Big Four Consultancy, Global Incident Response Specialists & Cyber Insurers. They are ISO 27001 & Cyber Essentials Plus Certified & have recently won a high number of Awards throughout 2026. They are now looking for a highly capable Customer Success Manager , Reporting into the Co-Founders & will own every Customer & Expert Practitioner from Signature Phase onwards so Building Trust from the start is Essential. Role Ownership of Customer Success Manager include the following: Onboarding: Bringing Customers Live & Connecting Tenants & Endpoints, Configuring Reports & Running Initial Investigations with them Adoption: Ensuring the Team works with each Client becoming an Integral Part of How it Runs Cases & Trains Teams & Tracks Usage by
CUSTOMER SUCCESS MANAGER in Manchester employer: Secure Recruitment
Join a dynamic and innovative Cyber Security SaaS organisation that is at the forefront of automated asset visibility and cyber hygiene. With a strong focus on employee growth, this company offers a collaborative work culture and the opportunity to make a tangible impact in the field of AI and cyber security. Located in London, you will benefit from hybrid working arrangements and be part of a rapidly expanding team backed by significant funding, ensuring a rewarding and meaningful career path.
