At a Glance
- Tasks: Create engaging educational content for AI and cyber security users.
- Company: Join a hyper-growth, award-winning cyber security SaaS company.
- Benefits: Up to £90,000 salary, hybrid working, and great perks.
- Other info: Work directly with the CTO in a dynamic, fast-paced environment.
- Why this job: Be at the forefront of AI-powered security and make a real impact.
- Qualifications: Experience in creating visual content and understanding of AI & cyber security.
The predicted salary is between 80000 - 80000 £ per year.
Up to £90,000 + Benefits
Hybrid Working
SECURE has strategically partnered with a multi-award-winning, hyper-growth Cyber Security SaaS organisation at the forefront of Cyber Asset Management. Backed by highly significant Series A funding round, they deliver a unified, centralised data correlation engine connecting hundreds of disparate enterprise tools. Think the forefront of Cyber Asset Attack Surface Management. Scaling their global team, you will work out of London operations to launch a new AI-powered security workspace. Reporting directly to the CTO, you will sit at the intersection of product, success & sales, building the enablement engine that ensures highly regulated enterprise customers achieve rapid time-to-value.
Role Overview:
Going beyond basic onboarding. This role requires a hands-on creator who translates complex AI & security architecture into compelling visual & educational assets. You will produce data visualisations, video tutorials, webinars & interactive guides to ensure all users (from engineers to CISOs) adopt the product effectively.
TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in London employer: Secure Recruitment
Join a dynamic and innovative team at the forefront of Cyber Security, where your contributions as a Technical Customer Enablement Manager will directly impact enterprise clients' success. With a strong focus on employee growth, hybrid working options, and a collaborative culture, this multi-award-winning organisation offers a unique opportunity to work alongside industry leaders in London, driving the future of AI-powered security solutions. Enjoy competitive benefits and the chance to create engaging educational content that empowers users across various levels, making a meaningful difference in the cyber asset management landscape.
StudySmarter Expert Advice🤫
We think this is how you could land TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Secure Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Secure Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Secure Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Secure Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Secure Recruitment!
How to prepare for a job interview at Secure Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
