CYBER SECURITY / CUSTOMER ENABLEMENT MANAGER
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CUSTOMER SUCCESS MANAGER
North West Based
Up to £80,000 + Bonus + Allowances + Share Options + Training
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Development Budget
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Laptop
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Home Office Kit SECURE have partnered with a disruptive Cyber Security Software Vendor that is completely changing the game for the Incident Response landscape, in Operating as a pure SaaS Platform rather than a Consultancy. Their tech automates the heavy lifting of Forensic Investigations across Microsoft 365, Google Workspace, AWS & Endpoint Infrastructure. Backed by substantial VC Funding, & now looking to Scale-Up....right now, they are looking for a
Customer Success Manager
to champion their fast growing Portfolio of Core Enterprise Clients. Your mission is to take ownership of the Post-Sales Journey, turning successful trials into every day, indispensable habits for high-performance Digital Forensics Teams, Big Four Advisories & Cyber Insurers. This is a rare opportunity to step away from executing someone else's rigid processes and finally write your own playbook at the ground floor of a rapidly scaling business. Who Should Apply:
The Hands-On Builder:
You thrive in a true seed-stage environment. You do not want a rigid corporate rulebook; you want the freedom to get your hands dirty, building practical onboarding & health-scoring playbooks as the business scales. The Technical Translator:
You might not be a Software Engineer, but you know your way around tech. You can comfortably guide a seasoned Digital Forensics Examiner through complex Cloud & EDR Integrations, earning their respect right from the start. The Commercial Realist:
You know how Consumption-Based Pricing works and love diving into Usage Data to spot Churn Risks or Up-Sell opportunities. You treat your book of accounts like your own business, taking pride in Zero-Surprise Renewals & Revenue Growth. Skills
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Experience of Customer Success Manager would include:
SaaS Customer Success:
At least 3 years of experience managing a dedicated book of B2B SaaS Accounts. Cyber Security Software experience is an
absolute must have
- pure Professional Services Backgrounds will not be the right fit here. Technical Credibility:
Solid grasp of the Tools that Incident Responders occupy, such as Enterprise EDR Systems, KAPE & Velociraptor. Under
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Pressure Composure:
You stay cool when the heat is on, understanding that your End-Users will often be relying on your Platform right in the middle of a live, high-stress Ransomware Attack. Commercial Track Record:
Proven history of keeping and growing clients, with the net revenue retention and renewal metrics to back it up Process Creation:
Genuine desire to roll up your sleeves and Design Post-Signature Workflows from a blank canvas. Responsibilities of Customer Enablement Manager includes the following:
End
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to
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End Onboarding:
Getting clients to value fast by seamlessly connecting their environments, configuring reports, and guiding them through their first real investigations. Workflow Creation:
Getting stuck in to shape the company's first Post-Sales Playbooks, defining what success looks like, and structuring the day-to-day operations. Driving True Adoption:
Making sure the platform becomes a non-negotiable part of the client's workflow, tracking engagement across the existing accounts. Revenue Expansion:
Keeping a close eye on Consumption Patterns to spot when a client should upgrade to a committed tier, working closely with the Sales Team to make it happen. Client Champion:
Acting as the main go-to for platform queries, teaming up with engineering to solve technical hurdles, and making sure customer feedback actually makes it to the Product Roadmap. Searches:
Customer Success Manager
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Customer Enablement Manager / AI Customer Enablement Lead / Revenue Enablement Manager / Sales Enablement Manager / AI Customer Success Manger / Client Education Manager / Cyber Security Enablement Manager / Cyber Security Customer Success Manager If you possess the drive and relevant experience to deliver tangible results aligned with our client's needs, reach out. We embrace DE&I and welcome applications from Underrepresented Groups, Minorities, Neurodiverse Individuals, LGBTQ+ Community Members, Veterans and those from Diverse Socioeconomic Backgrounds. Curious about the Company, Culture & Purpose? Apply Today. TPBN1_UKTJ
CYBER SECURITY / CUSTOMER ENABLEMENT / CUSTOMER SUCCESS MANAGER in Manchester employer: Secure Recruitment Ltd
Join a dynamic and innovative team at the forefront of Cyber Security, where your contributions as a Technical Customer Enablement Manager will directly impact our mission to enhance cyber asset management. With a strong emphasis on hybrid working, we foster a collaborative and inclusive work culture that prioritises employee growth through continuous learning and development opportunities. Our multi-award-winning organisation not only offers competitive salaries and benefits but also provides a unique chance to be part of a rapidly expanding sector, making your role both meaningful and rewarding.
