At a Glance
- Tasks: Create engaging content and training for AI-powered cyber security tools.
- Company: Join a hyper-growth, award-winning cyber security SaaS organisation.
- Benefits: Up to £90,000 salary, hybrid working, and great benefits.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Make a real impact in the fast-paced world of cyber security.
- Qualifications: Experience in customer enablement and strong content creation skills.
The predicted salary is between 90000 - 90000 £ per year.
Up to £90,000 + Benefits
Hybrid Working
SECURE has strategically partnered with a multi-award-winning, hyper-growth Cyber Security SaaS organisation at the forefront of Cyber Asset Management. Backed by highly significant Series A funding round, they deliver a unified, centralised data correlation engine connecting hundreds of disparate enterprise tools. Think the forefront of Cyber Asset Attack Surface Management. Scaling their global team, you will work out of London operations to launch a new AI-powered security workspace. Reporting directly to the CTO, you will sit at the intersection of product, success & sales, building the enablement engine that ensures highly regulated enterprise customers achieve rapid time-to-value.
Role Overview:
Going beyond basic onboarding, this role requires a hands-on creator who translates complex AI & security architecture into compelling visual & educational assets. You will produce data visualisations, video tutorials, webinars & interactive guides to ensure all users (from engineers to CISOs) adopt the platform's full capabilities.
Who Should Apply:
- The Technical CSM: You 'go beyond' relationship management, getting hands-on with the product to ensure technical success & rapid adoption. Perhaps you come from a customer enablement, technical training or customer success background.
- The Content-Driven Builder: You translate dense security concepts into engaging multi-channel content, comfortable working with APIs & LLMs.
Skills & Experience of Customer Enablement Manager will include:
- Enablement Engine Building: Commercial experience in technical customer success / enablement within B2B SaaS environment.
- Content Creation: Proven ability to create video tutorials, webinars, support documentation, interactive templates & strong skills in creating engaging & compelling technical social media content.
- Cyber Security & Tech: Solid understanding of security operations. Verifiable comfort with APIs, LLMs & frontend code (JavaScript / React).
- Cross-Functional Execution: Seamless collaboration across sales, product & success.
- Proven Understanding & Experience: Of cyber security fundamentals & how security teams work in 2026.
Responsibilities of Customer Enablement Manager would include:
- Design Enablement Content: Create & manage a comprehensive library of resources including video tutorials, webinars, interactive guides & engaging social assets.
- Drive Technical Success: Deliver structured onboarding programmes from first login to advanced API use cases, with clear success metrics.
- Self-Service Architecture: Maintain robust knowledge base & in-app templates to showcase platform potential & reduce support load.
- Live Training & Feedback: Run high-impact training sessions & funnel customer insights directly to the CTO to shape product roadmap.
At SECURE, we value attitude & aptitude over certifications. If you possess the drive and relevant experience to deliver tangible results aligned with our clients' needs, reach out. We embrace DE&I & welcome applications from underrepresented groups, minorities, women in cyber security, neurodiverse individuals, LGBTQ+ community members, veterans, and those from diverse socioeconomic backgrounds.
TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in Bexley employer: Secure Recruitment LTD
At SECURE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the fast-paced world of cyber security. Our London operations provide a vibrant environment where employees can thrive, with ample opportunities for professional growth and development, particularly in the cutting-edge field of AI and cyber security. We are committed to diversity, equity, and inclusion, ensuring that all voices are heard and valued as we work together to deliver impactful solutions for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in Bexley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Secure Recruitment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Secure Recruitment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TECHNICAL CUSTOMER ENABLEMENT MANAGER (AI & CYBER SECURITY) in Bexley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Secure Recruitment LTD:Your cover letter is your chance to shine! Tell us why you want to work at Secure Recruitment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Secure Recruitment LTD!
How to prepare for a job interview at Secure Recruitment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
