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- Tasks: Be the friendly face for residents and visitors, managing front desk operations and enquiries.
- Company: Join a dynamic team in a vibrant residential or commercial development in Harrow.
- Benefits: Enjoy a uniform, full training, holiday pay, and pension contributions.
- Why this job: Perfect for those who love customer service and want to make a positive impact daily.
- Qualifications: Strong communication skills and a professional appearance; previous experience preferred.
- Other info: Full-time role with a consistent Monday to Friday schedule.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview:
We are seeking a well-presented, professional, and customer-focused Concierge to join our team at a residential or commercial development in Harrow. This full-time role is ideal for someone with strong communication skills, a welcoming attitude, and a passion for delivering exceptional service.
Job Title: Concierge
Location: Harrow, London
Hours: 40 hours per week (Full-Time)
Salary: Competitive
Start Date: Immediate start available
Key Responsibilities:
- Serve as the first point of contact for residents, visitors, and contractors
- Manage front desk operations, including handling calls, emails, and deliveries
- Maintain a secure and safe environment by monitoring CCTV, controlling access, and reporting incidents
- Assist residents and guests with general enquiries or concerns
- Log and manage keys, parcels, and maintenance requests
- Liaise with property management and support teams as needed
- Ensure the lobby and communal areas are clean, tidy, and presentable at all times
Requirements:
- Excellent customer service and interpersonal skills
- Professional appearance and confident communication
- Previous experience in a concierge, customer service, or front-of-house role – preferred
- Basic computer skills and ability to use security or building management systems
- Ability to remain calm and helpful under pressure
- Right to work in the UK
Schedule:
Monday 8:00am – 16:00pm
Tuesday 8:00am – 16:00pm
Wednesday 8:00am – 16:00pm
Thursday 8:00am – 16:00pm
Friday 8:00am – 16:00pm
Benefits:
- Uniform provided
- Full training
- Holiday pay and pension contributions
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Concierge (Harrow HA2)(40hr/wk) employer: Secure On Site Private Security Services
Contact Detail:
Secure On Site Private Security Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Harrow HA2)(40hr/wk)
✨Tip Number 1
Familiarise yourself with the specific needs of the Harrow area. Understanding local amenities, transport links, and community services can help you engage more effectively with residents and visitors.
✨Tip Number 2
Practice your communication skills by role-playing different scenarios you might encounter as a concierge. This will help you feel more confident when dealing with enquiries or concerns from residents and guests.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Dress professionally for any interviews or interactions related to the job. A polished appearance reflects your understanding of the role's requirements and shows that you take the position seriously.
We think you need these skills to ace Concierge (Harrow HA2)(40hr/wk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or concierge roles. Emphasise your communication skills and any previous front-of-house experience to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've handled customer enquiries or resolved issues in past roles, demonstrating your problem-solving abilities.
Highlight Key Skills: In your application, focus on key skills such as interpersonal communication, professionalism, and the ability to remain calm under pressure. These are crucial for the Concierge role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Secure On Site Private Security Services
✨Dress to Impress
As a Concierge, your appearance is crucial. Make sure to dress professionally and presentably for the interview. This not only shows respect for the role but also reflects your understanding of the importance of first impressions.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, be prepared to demonstrate them during the interview. Practice clear and confident responses, and don’t hesitate to ask questions to show your engagement.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult residents or managing multiple tasks at once. Think of examples from your past experiences that highlight your problem-solving abilities and customer service skills.
✨Research the Company
Familiarise yourself with the company’s values and the specific development you’ll be working at. This knowledge will help you tailor your answers and show that you’re genuinely interested in being part of their team.
