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- Tasks: Manage day-to-day service delivery for B2B customers and coordinate service activities.
- Company: Join Secure Innovation, a leading tech company in intelligent protection products.
- Benefits: Earn £27,000, enjoy 25 days holiday, and a 5% pension contribution.
- Why this job: Take ownership of customer accounts and make a real impact in a growing business.
- Qualifications: Experience in customer service or administration with strong organisational skills.
- Other info: Office-based role in Bourne with no evenings or weekends.
The predicted salary is between 27000 - 37800 £ per year.
This is a newly created role within Secure Innovation’s UK Service team, supporting continued growth across their business customer base. Secure Innovation design and manufacture intelligent protection products and control solutions used by B2B customers across the cash-in-transit, banking and retail sectors. As Service Coordinator, you’ll support and manage day-to-day service delivery across UK business customer accounts, acting as a point of contact between customers, operations and technical teams. Based in Bourne, you’ll help ensure SLAs are met, service activity is well coordinated and customers receive clear, professional communication. This role is ideal for someone who enjoys managing accounts, coordinating service activity and taking ownership, rather than working in a reactive or shift-based service environment.
Key responsibilities
- Act as a point of contact for UK B2B customers.
- Coordinate service delivery across customer accounts, allocating work and managing priorities.
- Log, monitor and manage service tickets in line with SLAs, keeping customers updated.
- Maintain accurate customer, service and contract records.
- Support billing and account administration, working with Finance to resolve queries.
- Produce service and performance reports and support process improvements.
What you’ll bring
- Experience in customer service or administration, ideally within a B2B environment, service coordination, account support.
- Strong organisation skills and the ability to manage multiple priorities.
- Clear, professional communication skills.
- Confidence using IT systems, service platforms or CRMs.
- A proactive, ownership-driven approach.
What you’ll get
- Salary of £27,000 per annum.
- Monday–Friday, 09:00–17:00 (no evenings or weekends).
- 25 days holiday plus bank holidays, increasing with service.
- 5% employer pension contribution.
- Employer-funded Employee Assistance Programme.
- The opportunity to build experience managing B2B customer accounts within a specialist technology business.
This role is office-based in Bourne. Right to work in the UK is required. Employment is subject to vetting, including DBS and credit checks. Apply now to join a growing UK technology business and take ownership of B2B customer service delivery.
Service Coordinator in Bourne employer: Secure Innovation
Contact Detail:
Secure Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Bourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their B2B customer base and think about how your skills can help them meet their service delivery goals. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, clear and professional communication is key. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and ensure you come across as articulate and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Secure Innovation and taking ownership of your role in their growing team.
We think you need these skills to ace Service Coordinator in Bourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Coordinator. Highlight your experience in customer service and administration, especially in a B2B environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed accounts or coordinated service activities in the past. We love a good story!
Show Off Your Communication Skills: Since clear and professional communication is key for this role, make sure your application reflects that. Keep your language straightforward and engaging. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Secure Innovation
✨Know the Company Inside Out
Before your interview, take some time to research Secure Innovation. Understand their products, services, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to juggle multiple priorities. Prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you keep things organised and ensure deadlines are met.
✨Communicate Clearly and Professionally
Since clear communication is key in this role, practice articulating your thoughts concisely. During the interview, make sure to listen carefully and respond thoughtfully. This will demonstrate your ability to communicate effectively with customers and teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle service tickets. Think of scenarios where you've resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
