At a Glance
- Tasks: Coordinate complex care packages and ensure high-quality service delivery.
- Company: Fast-growing healthcare provider in the West Midlands with a supportive culture.
- Benefits: Competitive salary, free parking, ongoing training, and career progression opportunities.
- Other info: Hybrid role with both office and field responsibilities, perfect for those who thrive on variety.
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Experience in care coordination and strong communication skills required.
About Us Secure Healthcare Solutions is one of the fastest-growing healthcare providers in the West Midlands, delivering high-quality care across Complex Care, Domiciliary Care, and Learning Disabilities. We provide 24-hour community-based clinical support to adults and children with long-term health needs, including tracheostomy, ventilation, PEG, spinal injury, and acquired brain injury. We are now recruiting for a Complex Care Coordinator to join our Wolverhampton head office — a hybrid position that combines office-based coordination with field supervision responsibilities. About the Role The Complex Care Coordinator will be responsible for ensuring our complex care packages run smoothly, are fully staffed, compliant, and consistently delivering high-quality person-centred care. This is a dual role, combining mainly rota coordination with field-based supervision — ideal for someone who enjoys a varied, fast-paced environment and wants to build strong relationships with both clients and carers. Key Responsibilities: * Create and maintain staff rotas to ensure every client package is fully covered. * Communicate daily with clients, staff, and the internal operations team to ensure smooth delivery. * Conduct supervisions, Appraisals and Team Meetings * Support with on boarding new care staff, ensuring all documentation is up to date and compliant. * Address and resolve last-minute shift changes and emergencies with a calm, solution-focused approach. * Liaise with families, healthcare professionals, and commissioners as required. * Support in safeguarding, incident reporting, and service improvement processes. * Attend MDT meetings and client reviews alongside the Complex Care Manager and Clinical Leads. * Participate in the on-call rota (shared with the team) — 1 weekday evening and 1 weekend in 3/4. Key Skills & Experience: * Previous experience in care coordination, field supervision, or team leading within a healthcare or domiciliary setting. * Strong understanding of CQC compliance and person-centred care planning. * Excellent communication and organisational skills. * Able to work under pressure, prioritising workload effectively. * Flexible and professional approach with a passion for high-quality care. * Driving licence and own vehicle (essential) – field visits are a regular part of the role. What We Offer: * Competitive salary £30,000 * Free on-site parking. * Supportive, close-knit operational and clinical team. * Ongoing training and professional development opportunities. * Opportunity to progress into senior or management roles. Work Location: * Office-based in Wolverhampton with regular field visits across the West Midlands
Care Coordinator - Complex Care in Wolverhampton employer: Secure Healthcare
Secure Healthcare Solutions is an exceptional employer, offering a dynamic work environment in Wolverhampton where you can make a real difference in the lives of those with complex care needs. With a strong focus on employee development and a supportive culture, we provide opportunities for growth and advancement while ensuring our team members feel valued and empowered. Join us to be part of a rapidly growing healthcare provider that prioritises high-quality care and fosters meaningful relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Complex Care in Wolverhampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Secure Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Secure Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Secure Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Coordinator - Complex Care in Wolverhampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Secure Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Secure Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Secure Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Secure Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Secure Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Secure Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
