At a Glance
- Tasks: Lead and mentor teams in delivering compassionate mental health transport services.
- Company: Secure Care UK, dedicated to providing quality care during challenging times.
- Benefits: Competitive salary, supportive team environment, and meaningful work.
- Other info: Join an inclusive team committed to equal opportunities for all.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in healthcare leadership and strong emotional resilience required.
The predicted salary is between 32742 - 32742 £ per year.
Full Time (42.12 hours/week)
Location: Modern Office, 11 Belasis Court, Belasis Business Park, Billingham, Stockton on Tees, TS23 4AZ
Reports To: Area Care Operations Manager
Job Type: Full-time
Shift Pattern: 4 on / 4 off 12-hour shifts; Working hours: 10:00 - 22:30 including 1 shift: 13:30 - 02:00
Pay: Annual Remuneration starting from £32,742.93
If you're an experienced leader in healthcare or secure services, this is your opportunity to step into a meaningful management role with purpose. At Secure Care UK, we don’t just transport patients—we care for them through some of the most challenging moments in their lives.
As a Deputy Care Operations Manager, you will support, mentor, and lead teams to deliver safe, respectful, and person-centred mental health transport services. You’ll act as a role model for quality care, manage operational performance, and ensure your team embodies the values that set us apart.
We’re looking for passionate individuals with strong leadership skills, calm under pressure, and committed to making a positive difference. This is a highly unpredictable and emotionally demanding role, often supporting individuals in distress or crisis. Candidates must demonstrate compassion, patience, and emotional resilience. You will need to manage sensitive and sometimes distressing information, adapt quickly to changing situations, and maintain professionalism in high-pressure environments.
In return, you will be part of a supportive and inclusive team making a meaningful difference every day.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
What You’ll Be Doing
You will support a wide range of transport needs involving individuals detained under the Mental Health Act, including:
- Hospital transfers, court or prison escorts, and medical appointments
- House extractions under Section 135, working with police and mental health professionals to move individuals from their home to a place of safety
- Community assessments, supporting local authority mental health reviews in people’s homes
- Bed watch services, supervising and supporting admitted patients during hospital stays
- Suite work, caring for patients held in psychiatric suites under Section 136 or 135, often for up to 24-36 hours
You’ll work in crews of two or more, rotating between driving, escorting, and supervising patients, using secure, specially adapted vehicles (under 3.5 tonnes or larger Safe Area Vehicles for complex cases). This isn’t just a driving job—it’s about accompanying patients with care, dignity, and compassion through their most difficult transitions.
As a Deputy Care Operations Manager, you’ll also be responsible for leading and coaching teams to deliver safe, effective care and monitoring compliance with health.
Deputy Care Operations Manager in Stockton-on-Tees employer: Secure Care UK Limited
Secure Care UK Limited is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and service users. With competitive pay rates and a flexible 4on/4off shift pattern, employees can enjoy a healthy work-life balance while gaining valuable experience in mental health services. The company is committed to employee growth, providing opportunities for professional development in a rewarding and meaningful role based in the beautiful St. Leonards-On-Sea.
