Deputy Care Operations Manager in Taunton

REPORTS TO: Area Care Operations Manager (ACOM)

JOB TYPES: Full-time

SHIFT PATTERNS: 12 hour shifts, Day shifts, Night shifts

QUALIFICATIONS:

• Full UK Manual Driving License (Required)
• Enhanced DBS certificate within the last 3 years (preferred)

BENEFITS:

• Company pension
• Cycle to work scheme
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Enhanced DBS
• Eligibility for Blue Light membership
• Employee Assistance Programme to all our employees from day one
• All logo required uniform
• We provide above and beyond PPE and Equipment
• Additional Annual Leave after 2 years of service
• Wagestream - This is a financial wellbeing platform for frontline workers

If you are looking for a new rewarding role in Mental Health Care, we have got the job for you! Working in Health Care can be incredibly fulfilling as it allows you to make a positive impact on people at their most vulnerable time. We are looking for experienced, caring and committed Deputy Care Operation Managers with an engaging approach who are keen to enhance their skills within the Mental Health sector.

To deliver high standards of patient transition care using responsible business practices within a healthcare environment and to support with the management and motivation of a developing team. You will need to be a passionate, empathetic and a highly motivated individual who thrives working in a close knit team to deliver exceptional quality care to our patients. We pride ourselves on building positive professional relationships with our patients and making a true difference at their time of need.

This is not just a driving job, it is about taking the patient on a journey from one setting to another with safety, care, respect, consideration and empathy to make that transition as smooth as it possibly can be. There may be times when trained techniques need to be used for the patients' safety, either in a place of safety, a vehicle or other settings. The job satisfaction comes from knowing that you have played an integral part in their time of crisis.

MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:

• Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
• Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
• Be the custodian of the Code of Conduct instilling professional behaviour within the team.
• Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
• Coordinate the recruitment, induction, development and retention of the team.
• Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.
• Observe and identify potential development areas within the team’s performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.
• Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
• Balance professional administration duties with the needs of the team when transitioning patients on duty.
• Take accountability for own continual professional development and reflective practice for learning.
• Achieve business KPI’s, goals and objectives.
• Ensure all vehicle standards are maintained to the highest level achievable.
• Respond positively to change by supporting and delivering Company new initiatives.
• Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.
• Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.
• Provide support for teams when on call.
• Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.
• Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
• Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
• Ensure all work activities for the teams are in line with legislation.
• Any other reasonable duties as assigned.

WHO ARE WE?

Our Journey began in 2012. We specialised in the delivery of secure patient transport and are continuing to grow. We are passionate about our PROUD core values; Patient First, Respect, Openness, Unity and Determination. We work in partnership with NHS trusts, private settings and work within the Restraint Reduction Network (RRN). We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of RRN training and care we provide.

In November 2023 we celebrated 10 years in business as a niche secure transport provider highlighting our growth from one base in Sussex to covering the majority of the UK (including some international transfers) along with celebrating the positive impact of our teams and the great service that they provide, 365 days of the year.

Equality, Diversity and Inclusion: SCUK is committed to building a culture of inclusivity where everyone within the business feels welcomed, respected and valued as an individual and what we all bring to the business. We all have a responsibility to behave inclusively to fellow colleagues as well as patients, clients, visitors and members of the public in all their activities and to act as ambassadors for inclusion.

BACKGROUND & EXPERIENCE:

• Valid Full UK Manual Driving License with minimum 12 months driving experience
• Excellent communication skills, including IT ability
• Ability to remain calm under pressure whilst delivering genuine care
• Demonstrate resilience
• Able to work as part of a team effectively
• Excellent attention to detail

IN RETURN, WE OFFER:

• Full Training: Including Patient Care, Patient Transport, De‑Escalation Techniques, Physical Intervention, Handcuff training, First Aid to name a few. Additional training also available.
• Support and Mentoring: To grow your skills and experience in the Mental Health field. We also offer diplomas and progression opportunities through the company to allow you to build a career you can be proud of.
• Continual Professional Development (CPD): We actively encourage and nurture personal development, providing accredited qualifications (NVQ Diplomas) and access to training in specialist subjects within Mental Health.
• Awards: We recognise employee performance through a peer nomination award known as Care Awards where winners receive an additional day off. We aim to recognise, encourage and promote safe driving and our excellent drivers are rewarded with gift vouchers on a monthly basis.
• Suggestion Scheme: Our teams voice is important to us and we encourage everyone to submit ideas and suggestions for improvements within the company and implemented ideas are rewarded with gift vouchers.

MENTAL HEALTH TRANSPORT ASSISTANT - FULLTIME 42.1 hours contract – Worked on a 4 on 4 off rolling shift pattern, alternating between 4 days and 4 nights.

PLEASE NOTE: we are exempt from the Rehabilitation Offenders Act 1974. Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. At times flexibility will be needed due to the care provisions for patients which may result in over‑runs or the need to reduce hours depending on work levels.

Remuneration from 1st May: This contract is paid at a blended rate of £14.29 p/h (Day, Night and Weekend Shifts). Annual Remuneration to start from £30,973.35 based on expected hours. This is to be discussed during the interview process. Over‑runs paid at £22p/h Enhanced pay of £1.20 extra per hour for work at a Mental Health ‘place of safety’ and bed watch activities, supporting ward staff. Shift pay enhancements are also available for some call‑in or overtime shifts, additional £1.75p/h. Further information will be discussed during the interview process.