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- Tasks: Assist in transporting patients safely and compassionately during their mental health journeys.
- Company: Join Secure Care UK, a leading provider of secure patient transport with a decade of experience.
- Benefits: Enjoy perks like a company pension, health care cash plan, and additional annual leave after two years.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a full UK manual driving license and excellent communication skills; training provided.
- Other info: Flexible shifts with opportunities for career progression and recognition through awards.
The predicted salary is between 27580 - 31000 £ per year.
Client: Secure Care UK
Location: Birmingham, United Kingdom
Job Category: Other
Work Permit Required: Yes
Job Reference: 61ddc7203251
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
REPORTS TO: Deputy Care Operations Manager (DCOM)
Job Types: Full-time
Shift Patterns: 12 hour shifts, Day shifts
Qualifications:
- Full UK Manual Driving License (Required)
- Enhanced DBS certificate within the last 3 years (preferred)
Benefits:
- Company pension
- Cycle to work scheme
- Refer a friend scheme
- Health Care Cash plan upon successful completion of 6 months probationary period
- Enhanced DBS
- Eligibility for Blue Light membership
- Employee Assistance Programme to all our employees from day one
- All logo required uniform
- We provide above and beyond PPE and Equipment
- Additional Annual Leave after 2 years of service
- Wagestream - This is a financial wellbeing platform for frontline workers
If you are looking for a new rewarding role in Mental Health Care, we have got the job for you! Working in Health Care can be incredibly fulfilling as it allows you to make a positive impact on people at their most vulnerable time. We are looking for experienced, caring and committed Mental Health Transport Assistants with an engaging approach who are keen to enhance their skills within the Mental Health sector. Whilst previous experience is beneficial, it is not a requirement as full bespoke accredited training will be provided by our dedicated team of experienced trainers.
You will need to be a passionate, empathetic and a highly motivated individual who thrives working in a close-knit team to deliver exceptional quality care to our patients. We pride ourselves on building positive professional relationships with our patients and making a true difference at their time of need. If this is true to your values, then we would like to hear from you!
This is not just a driving job; it is about taking the patient on a journey from one setting to another with safety, care, respect, consideration and empathy to make that transition as smooth as it possibly can be. There may be times when trained techniques need to be used for the patient's safety, either in a place of safety, a vehicle or other settings. The job satisfaction comes from knowing that you have played an integral part in their time of crisis.
Who Are We?
Our journey began in 2012. We specialised in the delivery of secure patient transport and are continuing to grow. We are passionate about our PROUD core values: Patient First, Respect, Openness, Unity and Determination. We work in partnership with NHS trusts, private settings and work within the Restraint Reduction Network (RRN). We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of RRN training and care we provide.
In November 2023 we celebrated 10 years in business as a niche secure transport provider highlighting our growth from one base in Sussex to covering the majority of the UK (including some international transfers) along with celebrating the positive impact of our teams and the great service that they provide, 365 days of the year.
Equality, Diversity and Inclusion: SCUK is committed to building a culture of inclusivity where everyone within the business feels welcomed, respected and valued as an individual and what we all bring to the business. We all have a responsibility to behave inclusively to fellow colleagues as well as patients, clients, visitors and members of the public in all their activities and to act as ambassadors for inclusion.
Background & Experience:
- Valid Full UK Manual Driving License with minimum 12 months driving experience
- Excellent communication skills, including IT ability
- Ability to remain calm under pressure whilst delivering genuine care
- Demonstrate resilience
- Able to work as part of a team effectively
- Excellent attention to detail
We are aware of and give due attention to the Rehabilitation of Offenders Act 1974 and will always review the circumstances and age of any past convictions when we consider making a job offer.
In return, we offer:
- Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid to name a few. Additional training also available.
- Support and Mentoring: To grow your skills and experience in the Mental Health field. We also offer diplomas and progression opportunities through the company to allow you to build a career you can be proud of.
- Continual Professional Development (CPD): We actively encourage and nurture personal development, providing accredited qualifications (NVQ Diplomas) and access to training in specialist subjects within Mental Health.
- Awards: We recognise employee performance through a peer nomination award known as Care Awards where winners receive an additional day off. We aim to recognise, encourage and promote safe driving and our excellent drivers are rewarded with gift vouchers on a monthly basis.
- Suggestion Scheme: Our team's voice is important to us and we encourage everyone to submit ideas and suggestions for improvements within the company and implemented ideas are rewarded with gift vouchers.
Contract: Full time 42.1 hours contract - Worked on a 4 on 4 off rolling shift pattern. PLEASE NOTE: Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. At times flexibility will be needed due to the care provisions for patients which may result in over-runs or the need to reduce hours depending on work levels.
Remuneration: This contract is paid at a blended rate of £13.14 p/h (Day, Night and Weekend Shifts). Annual Remuneration to start from £27,580.26 based on expected hours. This is to be discussed during the interview process. Over-runs paid at £22 p/h. Enhanced pay of £1.20 extra per hour for work at a Mental Health ‘place of safety’ and bed watch activities, supporting ward staff. Shift pay enhancements are also available for some call-in or overtime shifts, additional £1.75 p/h. Further information will be discussed during the interview process.
Mental Health Transport Assistant employer: Secure Care UK - Bases
Contact Detail:
Secure Care UK - Bases Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Transport Assistant
✨Tip Number 1
Familiarise yourself with the core values of Secure Care UK, such as Patient First and Respect. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for their team.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of their mission.
✨Tip Number 3
Highlight any relevant experience you have in mental health care or similar fields during conversations. Even if you lack direct experience, discussing transferable skills like empathy and teamwork can make a strong impression.
✨Tip Number 4
Prepare to discuss scenarios where you've demonstrated resilience and calmness under pressure. This role requires these qualities, so having specific examples ready will showcase your suitability for the position.
We think you need these skills to ace Mental Health Transport Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Mental Health Transport Assistant. Emphasise your communication skills, ability to work under pressure, and any previous experience in care or transport.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health care. Explain why you want to work with Secure Care UK and how your values align with their core principles of Patient First, Respect, Openness, Unity, and Determination.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your Full UK Manual Driving License and any relevant training or certifications. If you have an Enhanced DBS certificate, mention it as it is preferred for this role.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, resilience, and teamwork. Provide examples of situations where you've demonstrated these qualities, as they are crucial for a role that involves caring for vulnerable individuals.
How to prepare for a job interview at Secure Care UK - Bases
✨Show Your Empathy
As a Mental Health Transport Assistant, empathy is key. Be prepared to share examples of how you've demonstrated compassion and understanding in previous roles or situations. This will show your potential employer that you can connect with patients during their vulnerable moments.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. During the interview, discuss your ability to communicate clearly and calmly, especially under pressure. You might want to provide examples of how you've successfully navigated challenging conversations in the past.
✨Demonstrate Teamwork
This position requires working closely with a team. Share experiences where you've collaborated effectively with others, particularly in high-stress environments. Emphasising your ability to work as part of a cohesive unit will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential scenarios you might face as a Mental Health Transport Assistant and how you would respond, focusing on safety and care.