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- Tasks: Lead and inspire teams to deliver exceptional patient care and operational excellence.
- Company: Join Secure Care UK, a leader in secure patient transport and mental health support.
- Benefits: Competitive salary, performance bonuses, health benefits, and career development opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven leadership experience in healthcare and strong communication skills required.
- Other info: Enjoy a supportive work culture with recognition for outstanding contributions.
The predicted salary is between 30000 - 42000 £ per year.
Location: Birmingham and covering Liverpool
Reports To: Head of Operations
Job Type: Full-time
Shift Pattern: Monday to Friday
Salary: Rate of £15.33 p/h and starting rate based on expected hours
Why This Role Matters: As an Area Care Operations Manager (ACOM), you’ll play a crucial role in managing and delivering exceptional care for our patients. You will oversee our teams in Birmingham and Liverpool, ensuring the highest operational standards while driving continuous improvement. This role is pivotal to ensuring high-quality patient care and the development of a skilled, motivated team, all while achieving business objectives and compliance with legislation.
What You’ll Be Doing:
- Lead and Inspire the Team: Manage and support the Deputy Care Operations Managers (DCOMs) to ensure team engagement, high standards of patient care, and operational excellence.
- Ensure Compliance: Oversee compliance with healthcare regulations, company policies, and procedures to ensure safe, high-quality care for all patients.
- Drive Performance: Monitor the performance of the team, managing absence, performance issues, and providing coaching and feedback to ensure continuous improvement.
- Foster a Positive Team Culture: Encourage a learning culture, facilitate team meetings, and develop your staff to enhance performance and engagement.
- Recruitment and Development: Lead recruitment efforts, manage induction processes, and ensure ongoing development of your team.
- Operational Excellence: Ensure smooth and efficient rota management, oversee operational data, and ensure patient care standards are met consistently.
- Promote Company Values: Champion the company’s values and ethos, ensuring that all staff maintain professionalism and integrity.
- Handle Out-of-Hours Support: Participate in an on-call management rotation to provide operational support as needed.
What We’re Looking For:
- Leadership Experience: Proven experience managing and developing teams, with the ability to inspire and drive high standards.
- Healthcare Experience: Background in healthcare or a related field, with a strong focus on patient care and compliance.
- Excellent Communication: Able to communicate effectively across teams and with external partners, maintaining a professional approach at all times.
- People Skills: Strong ability to manage performance, provide coaching, and handle sensitive situations with tact and professionalism.
- Problem-Solving & Initiative: Demonstrated ability to think critically, manage change, and make decisions under pressure.
- Driving Experience: A full UK manual driving licence is essential.
- Adaptability & Resilience: Ability to remain calm under pressure and adapt to changing priorities.
What Success Looks Like: You’ll be assessed on your ability to:
- Drive a Positive Team Culture: Build and maintain a motivated, high-performing team that embodies the company’s values.
- Ensure High Standards of Care: Lead the team to achieve outstanding patient care and compliance with all regulatory standards.
- Develop Your Team: Mentor and develop staff, preparing them for growth and leadership roles within the organization.
- Achieve Operational Excellence: Ensure smooth day-to-day operations, meeting performance targets, and achieving business objectives.
Background & Experience:
- Leadership Skills: Proven leadership experience, ideally within healthcare, operations, or a related field.
- Healthcare Sector Experience: Experience in a healthcare setting, particularly in patient care, transport, or a similar field.
- Strong Organizational Skills: Experience managing resources, rotas, and staff performance effectively.
- Driving Licence: A full UK manual driving licence is essential.
- Commitment to Development: A willingness to continue developing your leadership skills and knowledge of healthcare regulations.
What We Offer:
- Competitive Salary & Benefits: We offer a competitive salary, pension scheme, and performance-based bonuses.
- Development Opportunities: Access to full management training, ongoing development, and career progression.
- Health & Wellbeing: Benefits including a healthcare cash plan, employee assistance programme (EAP), and more.
- Recognition & Rewards: Monthly awards and employee recognition for outstanding contributions.
- Work-Life Balance: Overtime paid at enhanced rates, plus additional shift enhancements.
Who We Are: Secure Care UK is a national leader in secure patient transport and mental health support services. We provide safe, respectful, and person-centred services that prioritize the needs of our patients. Our mission is to continuously improve patient outcomes and set the standard for excellence in healthcare logistics.
Equal Opportunities: Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
How to Apply: If you’re ready to take the next step in your career and lead a team that makes a difference in healthcare, apply now and join Secure Care UK.
Area Care Operations Manager in Birmingham employer: Secure Care UK - Bases
Contact Detail:
Secure Care UK - Bases Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Care Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for an Area Care Operations Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Secure Care UK tick, and be ready to discuss how your leadership experience aligns with their mission of providing exceptional patient care.
✨Tip Number 3
Showcase your people skills during interviews. Be ready to share examples of how you’ve inspired teams or handled sensitive situations. This is key for a role like Area Care Operations Manager where team engagement is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Secure Care UK and making a difference in healthcare.
We think you need these skills to ace Area Care Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Care Operations Manager role. Highlight your leadership experience and any relevant healthcare background to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing a team or ensuring compliance, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Secure Care UK - Bases
✨Know Your Stuff
Before the interview, make sure you understand the role of an Area Care Operations Manager inside out. Familiarise yourself with the key responsibilities like team leadership, compliance, and operational excellence. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved patient care standards. Highlight how you inspired your team and drove performance. This is crucial as the role requires strong leadership and the ability to foster a positive team culture.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about times when you had to manage performance issues or adapt to changing priorities. Practising these scenarios can help you articulate your thought process during the interview.
✨Align with Company Values
Research Secure Care UK's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing exceptional patient care. This shows that you’re not just looking for a job, but a place where you can make a meaningful impact.
