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- Tasks: Monitor live camera systems and respond to alarms in a state-of-the-art centre.
- Company: Join Secur-It Group Ltd, a progressive and growing security business.
- Benefits: Receive training, licensing, and exclusive discounts plus a shift allowance.
- Why this job: Kickstart your career in security with no upfront costs and great support.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for overtime and mental health support.
The predicted salary is between 24000 - 36000 £ per year.
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Due to an internal promotion, Secur-It Group Ltd are looking for a new CCTV Operator for our Alarm Receiving Centre (ARC) inMansfield Woodhouse, NG19 9BG.
This role is full time, with a guarantee of 42 hours per week.
As the Alarm Receiving Centre operates 365 days per year, 24 hours per day, the role will involve a mix ofday, night, weekend, and bank holiday shift work.
The successful candidate will be based in our state-of-the-art ARC in the Mansfield Woodhouse area. Training and licensing can be provided for the right candidate, so experience is not necessary, however strong reliability, enthusiasm and strong attention to detail will be essential. We welcome applicants from customer service backgrounds and from other non-security fields.
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The Role:
- Monitoring of live and alarmed camera systems
- Following standard operating procedures to dispatch the appropriate response.
- Liaising with third parties such as site owners, Police, partner security firms & other official bodies
- Creation of incident reports to provide a full account of any occurrences on our customers’ property.
- Responding to incoming alarms
- Booking security guards onto site
- Carrying out welfare checks
- Dealing with incoming calls from guards, security companies and clients
- Using IT systems to record details and conversations accurately and promptly.
- Shift pattern is a mixture ofdays, nights, and weekendsover an average of 42 hours per week.
The Candidate:
- Strong previous experience of a customer service role, ideally telephone based.
- A good standard of both written and spoken English is essential.
- A strong, confident communicator who isn’t afraid to pick up a telephone and speak with clients or stakeholders.
- Comfortable with use of IT applications/packages.
- Attention to detail and accuracy is essential.
- A drive to learn and progress will be a strong benefit to the successful candidate.
- Either in possession of or a willingness to obtain an SIA CCTV Licence
- Able to reliably commute toMansfield Woodhouse, NG19 9BG.
The successful candidate will be required to pass industry screening and a full 5-year work history will be required to carry this out, in accordance with industry standard regulation BS7858.
The Benefits:
- Training, licensing, and financial assistance will be given to the right candidate, so the role would suit someone who is committed to a career in the security industry but wants to get into the role without the up-front cost.
- Anti-social hours shift allowance paid at an additional £15 per night shift or weekend shift.
- Employee portal with exclusive discounts and offers for hundreds of top brands
- Rota and HR services through our custom BrightHR app
- Access to mental health support for you and your family
- A chance to work for a progressive, growing, agile business.
- State of the art monitoring centre provides a great working environment.
- Access to overtime
- Free parking on site, and an easily accessible location
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Other, Information Technology, and Management
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Industries
Security and Investigations
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CCTV Operator employer: Secur-It Group
Contact Detail:
Secur-It Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the security industry. A personal recommendation can go a long way in landing that CCTV Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication skills. We all know that confidence is key, so rehearse your answers and be ready to showcase your enthusiasm for the role!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with basic IT systems and applications that might be used in the role. Being comfortable with technology will definitely impress your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and tips that can help you stand out from the crowd.
We think you need these skills to ace CCTV Operator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work as a CCTV Operator and contribute to our team.
Highlight Relevant Experience: Even if you don't have direct security experience, we value customer service backgrounds. Make sure to mention any relevant skills or experiences that demonstrate your reliability and attention to detail.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Secur-It Group
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a CCTV Operator. Familiarise yourself with monitoring systems, incident reporting, and liaising with third parties. This will show your enthusiasm and readiness to step into the role.
✨Highlight Customer Service Skills
Since strong customer service experience is valued, prepare examples from your past roles where you effectively communicated or resolved issues. This will demonstrate your ability to handle calls from clients and stakeholders confidently.
✨Show Attention to Detail
During the interview, emphasise your attention to detail. You might be asked about how you ensure accuracy in your work. Share specific instances where your meticulousness made a difference, especially in high-pressure situations.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and shift patterns. This not only shows your interest but also helps you gauge if the role aligns with your career goals in the security industry.