Customer Success Manager - Sectra Medical

Do you want to work for an organisation who puts customers first, no matter what? Are you keen to work for a company full of the very best people? As a leading international medical PACS provider, we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra, "we hire for attitude and ability, train for skill". We offer superb training and excellent mentors to help you excel within your role.

Customer obsession is at our core. For us, our customers always come first, from that first meeting through to developing and nurturing those relationships we've been building for many years. As a market leader in the enterprise imaging field, we have been able to be successful due to our core values which encompass working close to end users and employing the best people. Sectra is more than a company; we are a family. With us, our employees are our most important assets. You will meet new challenges and, together with your colleagues, develop both professionally and as a person. Without the ‘Best People’, Sectra would not be what it is today.

In this exciting role, you will deliver excellence in customer support and add-on sales. You will be based at home in the UK managing assigned accounts and working closely with the Customer Support team to deliver customer satisfaction. You will report through the UKI Customer Success Team Manager to the Sales Director. You will be an expert in the Sectra products you sell and keep yourself updated as regards future products. Build and nurture relationships with C-level managers and influencers to become a trusted advisor delivering best practice solutions. Develop an understanding of the customer strategies aligning them to Sectra’s solutions to achieve their goals. Work with customers to improve NPS scores. Travel extensively within your territory, with the possibility of weekend work and overnight stays away from home.

Life at Sectra: You will be part of the organisation in the UK who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.

• A professional workplace with fantastic colleagues, who also have fun at work.
• A work environment where your voice will be heard and where your efforts make a difference.
• The ability to work with products that bring real benefits to society.
• An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
• An international environment with the opportunity to work in, or with, other countries and cultures.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you can interact with colleagues, partners, and customers in an effective, clear, and constructive way.

In addition to these abilities, we also want you to:

• A Master’s or Bachelor’s degree in Computer Science or other IT related field.
• Fluency in English.
• You value customer contact and thrive in a fast-paced technological environment.
• You are interested in the latest technologies, such as machine learning, cloud-based streaming applications, visualization, etc.
• Ability to operate in a technical and very professional sales environment.
• Good overall business acumen, negotiation skills, market understanding, and ability to build value-based customer relationships.
• Extensive IT know-how in order to fully understand your customers’ needs and requirements.
• An outgoing personality and excellent ability to establish long-term business contacts.

We consider it a great asset if you:

• Speak more languages than those required above.
• Have experience with other cultures.
• Have interests besides work.
• Have in-depth experience of PACS technologies, as well as radiology workflow and tools.
• Have experience of ITIL framework.

Other information: We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible. A mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.