Customer Success Manager - Sectra Medical

Overview

Join to apply for the Customer Success Manager – Sectra Medical role at Sectra.

Do you want to work for an organisation who puts customers first, no matter what? Are you keen to work for a company full of the very best people?

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra, 2 e2 we hire for attitude and ability, train for skill. We offer superb training and excellent mentors to help you excel within your role.

Customer obsession is at our core. For us, our customers always come first, from that first meeting through to developing and nurturing those relationships we 0ve been building for many years. As a market leader in the enterprise imaging field, we have been able to be successful due to our core values which encompass working close to end users and employing the best people.

Sectra is more than a company, we are a family. With us, our employees are our most important assets. You will meet new challenges and, together with your colleagues, develop both professionally and as a person. Without the est People a0Sectra would not be what it is today.

In this exciting role, you will deliver excellence in customer support and add-on sales. You will be based at home in the UK managing assigned accounts and working closely with the Customer Support team to deliver customer satisfaction. You will report through the UKI Customer Success Team Manager to the Sales Director.

• You will be an expert in the Sectra products you sell and keep yourself updated as regards future products
• Build and nurture relationships with c-level managers and influencers to become a trusted advisor delivering best practice solutions
• Develop an understanding of the customer strategies aligning them to Sectra’s solutions to achieve their goals
• Work with customers to improve NPS scores
• Travel extensively within your territory, with the possibility of weekend work and overnight stays away from home

Responsibilities

• Be an expert in Sectra products and stay updated on future products
• Build and nurture relationships with senior stakeholders to deliver best-practice solutions
• Align customer strategies with Sectra’s solutions to help customers achieve their goals
• Collaborate with the Customer Support team to deliver customer satisfaction
• Manage assigned accounts from home in the UK and contribute to add-on sales

Qualifications

• A Master’s or Bachelor’s degree in Computer Science or other IT related field
• Fluency in English
• Value customer contact and thrive in a fast-paced technological environment
• Interest in the latest technologies, such as machine learning, cloud-based streaming applications, visualization, etc.
• Ability to operate in a technical and professional sales environment
• Good overall business acumen, negotiation skills, market understanding and ability to build value-based customer relationships
• Extensive IT know-how to fully understand customer needs and requirements
• Outgoing personality and excellent ability to establish long-term business contacts

• Speaks more languages than those required above (asset)
• Experience with other cultures (asset)
• Interests besides work (asset)
• In-depth experience of PACS technologies, radiology workflow and tools (asset)
• Experience of ITIL framework (asset)

Life at Sectra

You will be part of the organisation in the UK who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.

Benefits

• A professional workplace with fantastic colleagues, who also have fun at work
• A work environment where your voice will be heard and where your efforts make a difference
• The ability to work with products that bring real benefits to society
• An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
• An international environment with the opportunity to work in, or with, other countries and cultures

Other information

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

A mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.

Learn more about our recruitment process here.