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- Tasks: Deliver top-notch customer support and drive add-on sales for Sectra Medical.
- Company: Join a leading tech company focused on innovative medical solutions.
- Benefits: Work from home, competitive salary, and opportunities for professional growth.
- Why this job: Become a trusted advisor while working with cutting-edge technology in healthcare.
- Qualifications: Degree in IT or Computer Science and strong customer relationship skills.
- Other info: Ongoing recruitment, so apply now to join our dynamic team!
The predicted salary is between 36000 - 60000 £ per year.
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Job Description
Do you want to work for an organisation who puts customers first no matter what Are you keen to work for a company full of the very best people
As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra we hire for attitude and ability train for skill. We offer superb training and excellent mentors to help you excel within your role.
Customer obsession is at our core. For us our customers always come first from that first meeting through to developing and nurturing those relationships weve been building for many years. As a market leader in the enterprise imaging field we have been able to be successful due to our core values which encompass working close to end users and employing the best people.
Sectra is more than a company we are a family. With us our employees are our most important assets. You will meet new challenges and together with your colleagues develop both professionally and as a person. Without the Best People Sectra would not be what it is today.
In this exciting role you will deliver excellence in customer support and add‑on sales. You will be based in one of our Offices in the UK managing assigned accounts and working closely with the Customer Operation team to deliver customer satisfaction. You will report through the Customer Portfolios Manager to the Customer Operations Director
Responsibilities
- You will be an expert in the Sectra products you sell and keep yourself updated as regards future products
- Build and nurture relationships with c‑level managers and influencers to become a trusted advisor delivering best practice solutions
- Develop an understanding of the customer strategies aligning them to Sectras solutions to acheive their goals
- Work with customers to improve NPS scores
- Travel extensively within your territory with the possibility of weekend work and overnight stays away from home
Life at Sectra
You will be part of the organisation in the UK who runs the Sales Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life working closely with our customers and end users. Our culture is focused on principles of transparency personal empowerment and collaboration. We prioritize your professional and personal development.
Benefits
- A professional workplace with fantastic colleagues who also have fun at work.
- A work environment where your voice will be heard and where your efforts make a difference.
- The ability to work with products that bring real benefits to society.
- An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
- An international environment with the opportunity to work in or with other countries and cultures.
Required Experience
Manager
Key Skills
- Anti Money Laundering
- Accomodation
- Compensation
- Instrument Maintenance
- Hotel Front Office
- Arabic
Employment Type
Full Time
Experience
years
Vacancy
1
#J-18808-Ljbffr
Customer Success Manager Sectra Medical employer: Sectra
Contact Detail:
Sectra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Sectra Medical
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Sectra’s products and recent developments in the medical tech field. Show us you’re not just another candidate, but someone who’s genuinely interested in what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. We want to see how you can build relationships and drive customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re really keen on the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Manager Sectra Medical
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the Sectra products inside out. We want to see your passion for technology and how you can leverage that knowledge in your application.
Tailor Your Application: Don’t just send a generic CV! Show us how your skills and experiences align with the Customer Success Manager role. Highlight your customer relationship skills and any relevant tech experience.
Show Your Personality: We love outgoing personalities! Let your unique voice shine through in your cover letter. Share your interests and what makes you tick outside of work – it helps us get to know you better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sectra
✨Know Your Stuff
Make sure you have a solid understanding of Sectra's products and services. Brush up on the latest technologies like machine learning and cloud-based applications, as these are key to impressing your interviewers.
✨Build Relationships
Since this role involves nurturing relationships with c-level managers, practice how you can establish trust and rapport. Think of examples from your past experiences where you've successfully built long-term business contacts.
✨Understand Customer Needs
Prepare to discuss how you would align customer strategies with Sectra’s solutions. Familiarise yourself with common customer pain points in the medical tech field and be ready to suggest best practice solutions.
✨Show Your Personality
An outgoing personality is essential for this role. Be yourself during the interview! Share your interests outside of work and how they contribute to your professional life, as this can help you connect with the interviewers.
