Customer Success Manager - Sectra Medical

Customer Success Manager – Sectra Medical

Do you want to work for an organisation who puts customers first, no matter what? Are you keen to work for a company full of the very best people? As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra, \”we hire for attitude and ability, train for skill\”. We offer superb training and excellent mentors to help you excel within your role. Customer obsession is at our core. For us, our customers always come first, from that first meeting through to developing and nurturing those relationships we\’ve been building for many years.

In this exciting role, you will deliver excellence in customer support and add‑on sales. You will be based at home in the UK managing assigned accounts and working closely with the Customer Support team to deliver customer satisfaction. You will report through the UKI Customer Success Team Manager to the Sales Director.

Responsibilities

• Be an expert in the Sectra products you sell and keep yourself updated as regards future products
• Build and nurture relationships with c‑level managers and influencers to become a trusted advisor delivering best practice solutions
• Develop an understanding of the customer strategies aligning them to Sectra’s solutions to achieve their goals
• Work with customers to improve NPS scores
• Travel extensively within your territory, with the possibility of weekend work and overnight stays away from home

Benefits

• A professional workplace with fantastic colleagues, who also have fun at work.
• A work environment where your voice will be heard and where your efforts make a difference.
• The ability to work with products that bring real benefits to society.
• An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
• An international environment with the opportunity to work in, or with, other countries and cultures.

Qualifications

• A Master’s or Bachelor’s degree in Computer Science or other IT related field
• Fluency in English
• You value customer contact and thrive in a fast‑paced technological environment
• You are interested in the latest technologies, such as machine learning, cloud‑based streaming applications, visualization, etc.
• Ability to operate in a technical and very professional sales environment
• Good overall business acumen, negotiation skills, market understanding and ability to build value‑based customer relationships
• Extensive IT know‑how in order to fully understand your customers’ needs and requirements
• An outgoing personality and excellent ability to establish long‑term business contacts

Asset

• Speak more languages than those required above
• Have experience with other cultures
• Have interests besides work
• Have in‑depth experience of PACS technologies, as well as radiology workflow and tools
• Have experience of ITIL framework

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible. A mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

Seniority level

Not applicable

Employment type

Full‑time

Job function

IT Services and IT Consulting