Operations Director in Ringwood

Operations Director

Location

Ringwood, Hampshire (Office Based)

Package

DOE | £8,000 Car Allowance | Performance Bonus | Private Medical Insurance | Pension | Executive Benefits

Lead a national operation where people, performance and customer experience go hand in hand.

Sectora Group is partnering exclusively with a successful and growing national organisation to appoint an exceptional Operations Director.

This is a pivotal executive leadership appointment, offering the opportunity to influence the strategic direction of a highly respected business while leading a large, geographically dispersed operational function that supports thousands of customers across the UK.

Reporting directly to the Managing Director, you'll become a key member of the senior leadership team, responsible for shaping operational strategy, developing outstanding leaders and delivering an exceptional customer experience at scale.

This is far more than overseeing day-to-day operations.

It's an opportunity to influence organisational performance, drive meaningful change, strengthen operational capability and build a culture where colleagues are empowered to deliver exceptional service every day.

The Opportunity

As Operations Director, you'll provide strategic and operational leadership across a large, multi-site function, ensuring operational excellence, commercial performance and customer satisfaction remain at the heart of every decision.

You'll be responsible for

• Leading and inspiring a workforce of approximately 300 colleagues through a team of senior operational leaders.
• Developing and delivering the long-term operational strategy, aligned with the organisation's wider business objectives.
• Creating a culture of accountability, collaboration, engagement and continuous improvement across the operation.
• Driving exceptional customer outcomes by continually improving service quality, operational consistency and resident satisfaction.
• Leading transformation initiatives that improve efficiency, embrace innovation and enhance operational performance.
• Ensuring robust governance, compliance, health & safety and risk management across all operational activities.
• Managing significant operational budgets, delivering strong commercial performance while maintaining outstanding service standards.
• Supporting business growth through the mobilisation of new developments, operational integration and continuous improvement initiatives.
• Building trusted relationships with senior stakeholders, external partners and industry bodies.
• Contributing as a key member of the executive leadership team, helping shape the future direction of the business.
• What Success Looks Like

During your first 12 months you will have

• Established yourself as a trusted and influential member of the senior leadership team.
• Strengthened operational consistency and service delivery across the organisation.
• Developed and empowered a high-performing team of operational leaders.
• Delivered measurable improvements in customer satisfaction, colleague engagement and operational performance.
• Embedded a culture of accountability and continuous improvement throughout the operation.
• Created a clear roadmap for future operational excellence, supporting the organisation's continued growth.

About You

We're looking for an inspiring operational leader who combines strategic vision with the ability to lead large, complex service operations.

You'll have significant experience managing geographically dispersed teams within a customer-focused environment and a proven ability to deliver operational excellence while developing people and driving positive change.

You'll likely bring experience from sectors such as

• Property Management
• Housing
• Facilities Management
• Hospitality
• Healthcare
• Retail Operations
• Multi-site Service Operations
• Regulated Service Environments

You'll also demonstrate

• Proven experience leading large, multi-site operational teams.
• A strong track record of delivering operational transformation and continuous improvement.
• Commercial and financial acumen, with responsibility for significant operational budgets.
• The ability to balance strategic leadership with a visible, hands-on approach.
• Strong governance, compliance and risk management experience.
• Outstanding communication and stakeholder management skills, with the ability to influence at executive level.
• A genuine passion for developing people, empowering leaders and creating high-performing teams.
• The Package
• £8,000 car allowance
• Performance-related bonus
• Private Medical Insurance
• Company pension
• 28 days' annual leave plus bank holidays
• Birthday day off
• Family healthcare benefits
• Health screening and wellbeing support
• Life assurance
• Colleague reward and recognition programmes

Interested?

This is a rare opportunity to join an ambitious organisation in a role that offers genuine influence, autonomy and the chance to shape the future of a large-scale national operation.

If you're an experienced Operations Director or senior operational leader looking for your next executive challenge, we'd love to hear from you.

To apply or arrange a confidential conversation, please contact Sectora Group.