At a Glance
- Tasks: Lead a national operation, shaping strategy and enhancing customer experience.
- Company: Join a successful and growing organisation with a strong reputation.
- Benefits: Competitive package including car allowance, performance bonus, and private medical insurance.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by driving change and empowering a large team.
- Qualifications: Proven leadership experience in operations and strategic planning.
The predicted salary is between 80000 - 100000 £ per year.
Location: Ringwood, Hampshire (Office Based)
Package: DOE | £8,000 Car Allowance | Performance Bonus | Private Medical Insurance | Pension | Executive Benefits
Lead a national operation where people, performance and customer experience go hand in hand. Sectora Group is partnering exclusively with a successful and growing national organisation to appoint an exceptional Operations Director. This is a pivotal executive leadership appointment, offering the opportunity to influence the strategic direction of a highly respected business while leading a large, geographically dispersed operational function that supports thousands of customers across the UK.
Reporting directly to the Managing Director, you'll become a key member of the senior leadership team, responsible for shaping operational strategy, developing outstanding leaders and delivering an exceptional customer experience at scale. This is far more than overseeing day-to-day operations. It's an opportunity to influence organisational performance, drive meaningful change, strengthen operational capability and build a culture where colleagues are empowered to deliver exceptional service every day.
The Opportunity:
- Provide strategic and operational leadership across a large, multi-site function, ensuring operational excellence, commercial performance and customer satisfaction remain at the heart of every decision.
- Lead and inspire a workforce of approximately 300 colleagues through a team of senior operational leaders.
- Develop and deliver the long-term operational strategy, aligned with the organisation's wider business objectives.
- Create a culture of accountability, collaboration, engagement and continuous improvement across the operation.
- Drive exceptional customer outcomes by continually improving service quality, operational consistency and resident satisfaction.
- Lead transformation initiatives that improve efficiency, embrace innovation and enhance operational performance.
- Ensure robust governance, compliance, health.
Operations Director in Hampshire employer: Sectora Group
As a Field Service Director with us, you'll join a forward-thinking company that values innovation and excellence in customer service. We offer a flexible working environment with opportunities for international travel, competitive compensation, and a culture that fosters professional growth and collaboration among diverse teams. Our commitment to continuous improvement and operational excellence ensures that you will have the resources and support needed to thrive in your role and make a meaningful impact on our global operations.
