At a Glance
- Tasks: Lead a 24/7 contact centre, driving service excellence and managing budgets.
- Company: Join a successful national organisation with a focus on customer support.
- Benefits: Competitive salary and the chance to shape customer experience.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact on customer support for thousands daily.
- Qualifications: Proven leadership in operations and a passion for customer experience.
The predicted salary is between 60000 - 80000 £ per year.
Sectora Group is partnering with a successful national organisation to appoint a Contact Centre Director in Ringwood, Hampshire. This executive role shapes the future of a 24/7 customer operation delivering essential support to thousands of customers daily.
Reporting to the Managing Director, you will:
- Lead senior operational leaders
- Drive service excellence and performance
- Manage budgets
- Champion customer experience through technology and process improvements
Executive Lead, 24/7 Contact Centre Operations in Hampshire employer: Sectora Group
As a Field Service Director with us, you'll join a forward-thinking company that values innovation and excellence in customer service. We offer a flexible working environment with opportunities for international travel, competitive compensation, and a culture that fosters professional growth and collaboration among diverse teams. Our commitment to continuous improvement and operational excellence ensures that you will have the resources and support needed to thrive in your role and make a meaningful impact on our global operations.
