At Secret Smokehouse we don't do average. We do bold flavours, proper coffee, good energy - and we do it with a smile. We're revamping and launching a hot-to-trot bagel shop and we're building a crew that loves what they do. If that sounds like your kind of place, keep reading.
We want you smiley, hard-working and ready for the rush - but also the kind of person who preps smart, plans ahead and executes with style and ease. Busy shifts don't faze you; they fire you up.
WHO WE ARE:
Secret Smokehouse produces the best smoked salmon in the UK for The Ritz, Fortnum & Mason and many top and Michelin Star chefs here in London. We're moving into the bagel & coffee space specialising in New York-style bagels and cracking coffee. We're all about giving people a unique, memorable grab n'go experience - fun, and wrapped in a genuinely warm atmosphere. We're growing fast, and we want passionate people along for the ride.
THE ROLE:
As a Bagel Artist & Barista you're the heartbeat of our front of house. You'll be pulling killer espresso shots, stacking beautiful NYC-style bagel sandwiches and making every guest feel like a regular - all at the same time. No two shifts are the same, and we love it that way.
WHAT YOU'LL BE GETTING UP TO:
- Crafting and serving exceptional hot and cold drinks - quality coffee, every single time.
- Building beautiful NYC-style bagels that look as good as they taste, to-go.
- Guiding guests through the menu, taking orders and handling payments quickly and accurately.
- Keeping the counter, coffee station and prep areas clean, organised and guest-ready.
- Staying on top of stock levels and flagging replenishments before we run out.
- Following UK health, safety and food hygiene guidelines - always, no shortcuts.
- Being a brilliant teammate - jumping in, communicating well and keeping the energy up.
WHAT WE'RE LOOKING FOR:
- At least 1 year of hospitality experience - barista, café or front-of-house, we're not fussy about the exact setting.
- Solid coffee knowledge: espresso, milk technique, the lot. Barista experience preferred.
- A personality that lights up a room - friendly, outgoing and genuinely good with people.
- The ability to multitask without losing your cool when it gets busy.
- Flexibility to work a mix of shifts including weekends (you don't have to work every one, but we need to know you can).
- Full or part-time availability - we'll make it work around the right candidate.
- A genuine love for bagels, great coffee and awesome vibes. This one's non-negotiable.
WANT TO GO FURTHER? SO DO WE:
Progression isn't a maybe here - it's a promise. We hire for passion and we train for skill. Show us what you're made of
and we'll invest in your growth, whether that's team leader, shift supervisor or something bigger. The next step is there
if you want it.
THE GOOD STUFF:
- Competitive pay based on experience.
- Bagels. On the regular. Need we say more.
- A fun, supportive team built on good vibes and genuine teamwork.
- Real progression and development opportunities as we grow.
- Staff discount - because you should enjoy what you help create.
KEY REQUIREMENTS:
- Prepare espresso-based and speciality drinks to Secret Smokehouse standard, dialling in coffee and keeping quality consistent throughout service.
- Deliver friendly, efficient service and make sure the team gives every customer a great experience.
- Uphold high standards of quality across all drinks and food.
- Keep service areas clean, organised and well-presented, so the store runs smoothly during busy periods.
- Support the Production Lead in driving store performance, including sales, GP,wastage and labour %.
- Manage stock ordering and inventory.
- Make sure the store fully complies with Health & Safety and Food Safety standards.
- Work with senior leadership on continuous improvement.
REQUIREMENTS:
- Minimum 1 year Head Barista/Supervisor experience in a coffee environment
- Experience in coffee or QSR
- Strong leadership and communication skills
- Organised, structured and proactive
- Right to work in the UK
- Must be fully available to work Wednesday to Sunday
WHAT WE OFFER:
- Wednesday to Sunday shifts only
- A Guarantee of 35 hours minimum per week
- Free staff meal during shift
- Staff discounts
- 28 days holiday (including bank holidays)
- Training and support
- Opportunities to complete coffee certifications
- Opportunity to grow within a speciality coffee company
B Corp Certifed Business, Bonuses, Staff Meals, Pension & Discounts
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