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For Companies At a Glance
- Tasks: Manage the entire sales process and ensure exceptional customer service.
- Company: Join Secret Smokehouse, a passionate artisan producer of smoked fish in the UK.
- Benefits: Be part of a small team with a focus on craft and customer care.
- Other info: Opportunity to work in a dynamic environment with a supportive team.
- Why this job: Play a vital role in our operations and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and experience in administrative roles preferred.
The predicted salary is between 25000 - 30000 £ per year.
Secret Smokehouse is an artisan producer of the finest smoked fish in the UK. We're a small, passionate team who care deeply about our craft and our customers. We're looking for a highly skilled and professional Sales Administrator to join us and become the backbone of our sales operations.
The Role
As our Sales Administrator, you'll be the central hub of our sales process, managing the complete order journey from first enquiry through to payment. You'll ensure our customers receive exceptional service while keeping our operations running smoothly and efficiently. Prior experience within the hospitality sector here in London is an advantage but not essential.
What You'll Do:
- Order Management
- Monitor all sales channels (wholesale, retail, email, phone) and accurately enter orders into our order management system.
- Verify orders for correct products, pricing, terms and delivery details.
- Schedule & manage deliveries by London area to optimise our dispatch operations.
- Manage online inventory across B2B and B2C platforms.
- Respond promptly to customer queries and complaints with the highest level of professionalism and care.
- Manage & update our CRM.
- Keep customers informed of any order discrepancies or changes.
- Process credit notes when required.
- Occasionally meet wholesale clients face-to-face in central London.
- Invoice customers accurately and on time.
- Send statements and payment reminders.
- Reconcile customer payments with invoices.
- Manage accounts receivable processes efficiently.
- Assist with B2B and B2C dispatch including creating shipping labels.
- Maintain comprehensive sales records.
- Generate weekly reports for senior management on wholesale accounts.
- Chair and provide regular weekly meetings updating the MD and GM.
What We're Looking For:
Essential Skills
- Exceptional organisational abilities with strong multitasking and prioritisation skills.
- Meticulous attention to detail and accuracy.
- Outstanding written and verbal communication.
- Experience in administrative roles, particularly with order management and sales systems.
- Proficiency with Apple Mac, Numbers, Pages and comfort with AI tools.
- Ability to work both independently and as part of a small, collaborative team.
Key Attributes
- Professional yet personable approach to customer service.
- Self-motivated with a proactive mindset.
- Clear, punctual communicator who keeps the team informed.
- Skilled at building and maintaining relationships with partners and stakeholders.
Sales Administrator in London employer: Secret Smokehouse | B Corp™
Contact Detail:
Secret Smokehouse | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a Sales Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational abilities and attention to detail. Share specific examples of how you've managed orders or improved processes in previous roles.
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by practising common questions related to sales administration. Think about how you'd handle customer queries or manage order discrepancies. The more prepared you are, the more confident you'll feel when it’s time to shine!
We think you need these skills to ace Sales Administrator in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role and our craft! Share why you’re excited about working with artisan smoked fish and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales administration or customer service. We want to see how your skills align with what we do at Secret Smokehouse!
Craft a Personal Cover Letter: Use your cover letter to tell us a bit about yourself and why you’d be a great fit for our small team. Be personable and professional – we love a good story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Secret Smokehouse | B Corp™
✨Know Your Stuff
Before the interview, make sure you understand Secret Smokehouse's products and values. Familiarise yourself with their artisan approach to smoked fish and think about how your skills as a Sales Administrator can enhance their customer service and sales operations.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed orders or handled customer queries in previous roles. Highlight your attention to detail and ability to multitask, as these are crucial for keeping the sales process running smoothly.
✨Communicate Clearly
Practice your verbal and written communication skills. You might be asked to respond to a mock customer query during the interview, so demonstrate your professionalism and care in your responses. Remember, they value a personable approach!
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team. For example, ask about their current sales channels or how they handle customer feedback.