Role Description: Seasonal Dutch Customer Success Advocate
Job type: Temporary, 100% Remote
Business Unit: Customer Success
Reports to: Skylar, Customer Success Team Leader
Company Description
SECRET SALES GROUP is a premium e-commerce marketplace for fashion, footwear, accessories, and beauty. The platform allows brands and retailers to sell non-full price stock directly to consumers, driving growth, profitability, and maintaining brand equity. With over 2,800 luxury and high street brands featured on the site, each of our sites offers a stylish environment for products away from cluttered listings.
Role Description
As a Dutch-speaking Customer Success Advocate, you’ll provide exceptional support across multiple channels (email, social media, live chat) for our three Dutch websites: Secret Sales, To be Dressed and V&D.
You’ll handle diverse customer queries, prioritise customer needs, and build strong relationships to enhance sales and loyalty. As we are a marketplace, your role will have you speaking to customers and sellers on our platform alike.
This role requires you to work shifts between the hours of Monday and Friday, 8am to 8pm and Saturday and Sunday, 9am to 5pm.
Key requirements
- Proficient in written and oral Dutch language skills. Additional language skill in German and Swedish is desirable)
- Experience in a Customer Service/Call Centre environment is desirable
- Excellent communicator in both English and Dutch with great interpersonal and relationship-building skills
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and deadline-oriented
- Team player with patience and kindness for your fellow team members
- Ability to navigate things like Google Sheets/Docs with decent tech skills
Key Responsibilities
- Provide exceptional customer support via email, social media, and live chat
- Personalise service to each customer's communication style and preferences
- Coordinate with partners for pickup and delivery arrangements
- Ensure customer satisfaction by following through on communications and commitments
- Identify and report root causes of customer dissatisfaction to management
- Actively monitor internal feedback and external reviews (e.g., Trustpilot, social media) to detect and resolve negative customer experiences proactively
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Seasonal Dutch Customer Success Advocate employer: SECRET SALES
At Secret Sales Group Ltd, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects in the fast-paced beauty and fashion sectors. Located in the heart of the UK, we offer a collaborative environment where creativity thrives, ensuring that our team members are not only valued but also empowered to make a significant difference in the world of CRM and personalisation.
