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- Tasks: Support customers via email, social media, and live chat while building strong relationships.
- Company: Join Secret Sales, a growing company focused on exceptional customer experiences.
- Benefits: Enjoy remote work, enhanced annual leave, and a desk/chair allowance.
- Why this job: Be part of a friendly team that values customer satisfaction and personal growth.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
- Other info: Work 37.5 hours a week with flexible shifts, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
As a key member of our Customer Success department, you will be working in a small but friendly and growing team. The customer experience is at the heart of everything we do and facilitating this success is your contribution to the company's achievements and growth. To help customers effectively, you should be prepared to offer your assistance with whatever problem they may have encountered. Likewise, you will answer incoming enquiries via e-mail, social media and live chat whilst demonstrating your exceptional ability to establish a strong relationship with all of our customers; using the power of the customer experience to enhance sales and customer loyalty.
As a true team player, you should show strong attention to detail and deadlines, and maintain friendliness and patience with ease while working in a fast-paced environment. You will be prioritising customer queries across multiple channels – a task that requires excellent listening skills and the ability to think outside the box.
In this role you will work remotely 37.5 hours a week covering a variety of shifts. Initially, these shifts cover Monday to Friday, 8am to 4pm. As the team grows, this will extend to include regular weekends and evening work at varying times between the hours of Monday–Friday 8:00 – 20:00 and Saturday and Sunday 9:00 – 17:00. You will be required to work 1 in 2 weekends (either Saturday or Sunday). These hours may extend during our peak trading periods.
Key requirements:
- Proficient in written and oral Dutch language skills
- Experience in a Customer Service/Call Centre environment is desirable
- Excellent communicator in both English and Dutch with great interpersonal and relationship-building skills
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and deadline-oriented
- Team player with patience and kindness for your fellow team members
- Ability to navigate things like Google Sheets/Docs with decent tech skills
- Experience with Freshworks or similar systems an added bonus, but not required
Key Responsibilities:
- Provide exceptional customer support via email, social media, and live chat
- Personalise service to each customer's communication style and preferences
- Coordinate with partners for pickup and delivery arrangements
- Ensure customer satisfaction by following through on communications and commitments
- Identify and report root causes of customer dissatisfaction to management
- Actively monitor internal feedback and external reviews (e.g., Trustpilot, social media) to detect and resolve negative customer experiences proactively
100% Remote
Enhanced annual leave including Birthdays off and time in service benefit
Dutch Customer Service Advocate employer: SECRET SALES
Contact Detail:
SECRET SALES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Customer Service Advocate
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and scenarios can give you an edge when demonstrating your communication abilities.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed multiple tasks or resolved customer issues quickly, as this is crucial for the role.
✨Tip Number 4
Showcase your tech-savviness by familiarising yourself with tools like Google Sheets and Freshworks. Being able to demonstrate your comfort with these platforms can set you apart from other candidates.
We think you need these skills to ace Dutch Customer Service Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proficiency in Dutch and any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with the company's values. Mention specific examples of how you've successfully handled customer queries in the past.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Teamwork Experience: Emphasise your ability to work as part of a team. Provide examples of how you've collaborated with colleagues to enhance customer satisfaction or resolve issues in previous roles.
How to prepare for a job interview at SECRET SALES
✨Showcase Your Language Skills
Since the role requires proficiency in both Dutch and English, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or even role-play customer interactions in both languages.
✨Emphasise Customer-Centric Experience
Highlight any previous experience you have in customer service roles. Share specific examples of how you've successfully resolved customer issues and built strong relationships, as this is crucial for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think outside the box to solve a problem. The interviewers will be looking for your ability to handle challenging situations with patience and creativity.
✨Familiarise Yourself with Tools
While experience with Freshworks is a bonus, being comfortable with tools like Google Sheets and Docs is essential. Brush up on these platforms and be ready to discuss how you've used similar tools in past roles.
