At a Glance
- Tasks: Lead social and community strategy for exciting game titles and engage with passionate gamers.
- Company: Join Secret Mode Limited, a dynamic company in the gaming industry.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Work in a collaborative studio and attend fun gaming events.
- Why this job: Shape vibrant gaming communities and make a real impact in the gaming world.
- Qualifications: 5+ years in social media and community management, with a passion for gaming.
The predicted salary is between 45000 - 55000 £ per year.
Secret Mode Limited are looking for a Social and Community Lead, responsible for shaping and executing Secret Mode’s social and community strategy. Working across a broad range of our titles, they will steer our publisher’s community forward and help build and shape individual game communities as well, switching between strategies and tones of voice in the process. They ensure Secret Mode fosters positive relationships between developers, engaging with the community and advocating for our games.
KEY RESPONSIBILITIES
- Manage and support the Secret Mode social and community team in all aspects of their responsibilities on their titles.
- Oversight of all social and community content across all projects via your direct reports.
- Ensure we have a robust and efficient social media support for our Marketing campaigns.
- Responsibility of the growth and content strategy for the Secret Mode brand channels, including tone of voice, content planning and creation, and metric tracking.
- Support the team in the development and growth of Secret Mode title social media presence and audiences.
- Act as the driving force for social and community strategy and development, championing our different communities and understanding their uniqueness.
- Work closely with the wider Secret Mode Marketing team to build the strategy for inventive social and community outreach.
- Ensure the team identifies, monitors, and reports social and community sentiment, presented in an actionable way for other teams.
- Ensure the team responds to community feedback in a timely manner and escalates key issues.
- Compile (or oversee the compilation of) regular reports for the Secret Mode Marketing team.
- Creation of processes and best practices to help guide and assist direct reports, providing mentorship and training where needed.
- Work with wider Communications team on building and managing relationships with development partners, including delivering best practices for effective comms.
KEY REQUIREMENTS
- 5+ years of proven experience in roles covering both social media and community management in the games industry.
- Experience and passion for line managing others, including objective setting and personal development.
- Experience working alongside external partners e.g. agencies, IP holders, first party.
- Strong ability to work autonomously and lead on the creation of strategies and ideas independently.
- Strong understanding of video game marketing, community management, and development practices.
- Excellent communication, teamwork, and problem-solving skills.
- A strategic thinker with the ability to action changes via data and trends, and to effectively restrategise when required.
- A proactive self‑starting attitude, able to identify tasks and opportunities for growth and success.
- Comfortable with in‑person event attendance and support, engaging directly with audiences and partners.
Please note that this role is only open to applicants who have the right to work in the UK. We are currently unable to offer sponsorship or consider applications from outside the UK.
TRAVEL REQUIREMENTS
This role requires you to be in our Leamington Spa studio for two days a week and may involve occasional travel to events.
Social and Community Lead employer: Secret Mode
At Secret Mode Limited, we pride ourselves on being an exceptional employer that values creativity and collaboration. Our vibrant work culture fosters innovation and personal growth, providing employees with opportunities to lead impactful community strategies in the dynamic gaming industry. Located in Leamington Spa, our studio offers a supportive environment where your contributions are recognised, and you can thrive alongside passionate colleagues who share your enthusiasm for gaming.
StudySmarter Expert Advice🤫
We think this is how you could land Social and Community Lead
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Secret Mode.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Secret Mode!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Secret Mode, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Secret Mode or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social and Community Lead
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Secret Mode:Before hitting send, make sure to tailor your application specifically to Secret Mode! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Secret Mode
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
