At a Glance
- Tasks: Bridge sales and user experience, ensuring quality travel deals are ready for members.
- Company: Join Secret Escapes, a leading online travel deals company with a global reach.
- Benefits: Flexible hybrid working, 'Work From Anywhere' scheme, and a supportive team culture.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact on luxury travel experiences for millions of members worldwide.
- Qualifications: E-commerce experience, analytical skills, and a keen eye for detail.
The predicted salary is between 30000 - 40000 € per year.
You will be the bridge between our Commercial/Sales teams and the end-user experience. While the sales team hunts for new supply, you ensure that supply is polished, priced right, and ready for prime time. You won’t just be ticking boxes; you’ll be using data and intuition to provide feedback loops to the business, flagging underperforming deals and highlighting examples of excellence. You will work cross-functionally to raise the bar on what "good" looks like.
The Role & What You'll Do
- Performance Oversight: Develop monthly and quarterly processes for ensuring quality, focusing on NPS and low revenue performers.
- Live Site Auditing: Act as the protector of our live site, conducting daily/weekly reviews of live deals to ensure they meet our rigorous quality standards.
- Content & Narrative Integrity: Verify the right content is live for our members, ensuring deals look appealing, copy is accurate, and imagery is inspiring.
- Competitiveness Strategy: Develop pricing competitiveness checks against the market to ensure our "best price guarantee" is a reality.
- Availability Assurance: Deep-dive into calendar availability to spot gaps in inventory before they become problems, using key date reporting.
- Deal Quality Analysis: Conduct deep dives on the mechanics of our offers to ensure inclusions are clear and packages maximize member value.
- Stakeholder Action: Provide stakeholders with actionable insights on the health of deals and regions, including discounts, pricing, and top seller coverage.
The Team
The Trading team's mission is to bring performance to the forefront for all departments. We work to optimise portfolios and campaigns to drive revenue and squeeze every penny through meticulous planning and coordination. We are a team that thrives on commercial impact and clarity.
You Will Bring
- E-commerce Experience: A solid background in online travel, retail, or a similar digital marketplace.
- Analytical Eye: Comfort with numbers and data; ability to spot anomalies in pricing or inventory instantly.
- Insight Translation: Proven ability to draw conclusions from data and translate them into actionable insights for stakeholders.
- Content Sensibility: A sharp instinct for what makes a product page convert.
- Commercial Awareness: A strong understanding of margins, pricing strategies, and deal mechanics.
- Detail Orientation: A natural focus on accuracy and the finer details.
And You Are...
- A Quality Evangelist: You take immense pride in the platform and aren't afraid to champion high standards.
- Customer Obsessed: You always view the site through the lens of the member to ensure a premium experience.
- Proactive: You don't wait for a complaint to fix an issue; you find it first.
- Diplomatic but Firm: You can provide constructive feedback to achieve the best result for the business.
Working Requirements
Hybrid (3 days in the office). Secret Escapes offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays. This is a Fixed Duration Role for 6 months.
We are an equal opportunity employer: Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.
Travel Portfolio Quality Specialist (6 month Contract) employer: Secret Escapes
At Secret Escapes, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions flexibility and inclusivity. Our hybrid working model allows you to balance your professional and personal life while enjoying the unique opportunity to work from anywhere in the world, fostering both employee growth and a passion for travel. Join us and be part of a team that values high standards, collaboration, and the pursuit of excellence in delivering unforgettable travel experiences to our members.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Portfolio Quality Specialist (6 month Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Secret Escapes. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely excited about what we do!
✨Tip Number 3
Practice your data analysis skills! Since the role involves spotting trends and anomalies, being able to discuss your analytical approach confidently will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Travel Portfolio Quality Specialist (6 month Contract)
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! We want to see how your experiences and enthusiasm align with our mission at Secret Escapes. Share any personal stories or insights that highlight your connection to the travel industry.
Be Data-Driven:Since this role involves a lot of analysis, make sure to showcase your analytical skills in your application. Use specific examples where you've used data to drive decisions or improve processes. We love seeing how you can turn numbers into actionable insights!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. We appreciate candidates who take the extra step to show they understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Secret Escapes!
How to prepare for a job interview at Secret Escapes
✨Know Your Numbers
Since the role involves a lot of data analysis, brush up on your e-commerce metrics. Be ready to discuss how you've used data in past roles to drive decisions or improve performance. This will show that you can translate numbers into actionable insights.
✨Showcase Your Quality Standards
Prepare examples of how you've maintained high standards in previous positions. Whether it’s through live site auditing or ensuring content integrity, be ready to share specific instances where your attention to detail made a difference.
✨Understand the Market
Familiarise yourself with current trends in the travel industry and Secret Escapes' competitors. Being able to discuss pricing strategies and market competitiveness will demonstrate your commercial awareness and readiness to contribute.
✨Be Proactive in Problem-Solving
Think of situations where you identified issues before they escalated. Share these stories during your interview to highlight your proactive nature and ability to provide constructive feedback, which is crucial for this role.
