At a Glance
- Tasks: Bridge sales and user experience, ensuring quality and competitiveness of travel deals.
- Company: Join Secret Escapes, a leading online travel deals company with a global reach.
- Benefits: Flexible working hours, hybrid model, and a unique 'Work From Anywhere' scheme.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on luxury travel experiences for millions of members.
- Qualifications: E-commerce experience and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will be the bridge between our Commercial/Sales teams and the end-user experience. While the sales team hunts for new supply, you ensure that supply is polished, priced right, and ready for prime time. You won’t just be ticking boxes; you’ll be using data and intuition to provide feedback loops to the business, flagging underperforming deals and highlighting examples of excellence. You will work cross-functionally to raise the bar on what "good" looks like.
About Secret Escapes: Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.
The Role & What You'll Do:
- Performance Oversight: Develop monthly and quarterly processes for ensuring quality, focusing on NPS and low revenue performers.
- Live Site Auditing: Act as the protector of our live site, conducting daily/weekly reviews of live deals to ensure they meet our rigorous quality standards.
- Content & Narrative Integrity: Verify the right content is live for our members, ensuring deals look appealing, copy is accurate, and imagery is inspiring.
- Competitiveness Strategy: Develop pricing competitiveness checks against the market to ensure our "best price guarantee" is a reality.
- Availability Assurance: Deep-dive into calendar availability to spot gaps in inventory before they become problems, using key date reporting.
- Deal Quality Analysis: Conduct deep dives on the mechanics of our offers to ensure inclusions are clear and packages maximize member value.
- Stakeholder Action: Provide stakeholders with actionable insights on the health of deals and regions, including discounts, pricing, and top seller coverage.
The Team: The Trading team's mission is to bring performance to the forefront for all departments. We work to optimise portfolios and campaigns to drive revenue and squeeze every penny through meticulous planning and coordination. We are a team that thrives on commercial impact and clarity.
You Will Bring:
- E-commerce Experience: A solid background in online travel, retail, or a similar digital marketplace.
- Analytical Eye: Comfort with numbers and data; ability to spot anomalies in pricing or inventory instantly.
- Insight Translation: Proven ability to draw conclusions from data and translate them into actionable insights for stakeholders.
- Content Sensibility: A sharp instinct for what makes a product page convert.
- Commercial Awareness: A strong understanding of margins, pricing strategies, and deal mechanics.
- Detail Orientation: A natural focus on accuracy and the finer details.
And You Are:
- A Quality Evangelist: You take immense pride in the platform and aren't afraid to champion high standards.
- Customer Obsessed: You always view the site through the lens of the member to ensure a premium experience.
- Proactive: You don’t wait for a complaint to fix an issue; you find it first.
- Diplomatic but Firm: You can provide constructive feedback to achieve the best result for the business.
Working Requirements: Hybrid (3 days in the office). Secret Escapes offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.
This is a Fixed Duration Role for 6 months.
We are an equal opportunity employer: Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.
Portfolio Quality Specialist - 6 months FTC employer: Secret Escapes
At Secret Escapes, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our flexible working arrangements, including the unique 'Work From Anywhere' scheme, empower employees to balance their professional and personal lives while pursuing their passion for travel. With a strong focus on employee growth and development, we provide opportunities for our team members to thrive in a dynamic environment where their contributions directly impact the quality of luxury travel experiences for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Quality Specialist - 6 months FTC
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Secret Escapes is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Secret Escapes and demonstrate your commitment to the field.
We think you need these skills to ace Portfolio Quality Specialist - 6 months FTC
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Portfolio Quality Specialist - 6 months FTC at Secret Escapes, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Portfolio Quality Specialist - 6 months FTC at Secret Escapes. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Secret Escapes
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
