At a Glance
- Tasks: Bridge sales and user experience, ensuring quality and competitiveness of travel deals.
- Company: Join Secret Escapes, a leading online travel deals company with a global reach.
- Benefits: Flexible working hours, hybrid model, and a unique 'Work From Anywhere' scheme.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on luxury travel experiences for millions of members.
- Qualifications: E-commerce experience and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will be the bridge between our Commercial/Sales teams and the end-user experience. While the sales team hunts for new supply, you ensure that supply is polished, priced right, and ready for prime time. You won’t just be ticking boxes; you’ll be using data and intuition to provide feedback loops to the business, flagging underperforming deals and highlighting examples of excellence. You will work cross-functionally to raise the bar on what "good" looks like.
About Secret Escapes: Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.
The Role & What You'll Do:
- Performance Oversight: Develop monthly and quarterly processes for ensuring quality, focusing on NPS and low revenue performers.
- Live Site Auditing: Act as the protector of our live site, conducting daily/weekly reviews of live deals to ensure they meet our rigorous quality standards.
- Content & Narrative Integrity: Verify the right content is live for our members, ensuring deals look appealing, copy is accurate, and imagery is inspiring.
- Competitiveness Strategy: Develop pricing competitiveness checks against the market to ensure our "best price guarantee" is a reality.
- Availability Assurance: Deep-dive into calendar availability to spot gaps in inventory before they become problems, using key date reporting.
- Deal Quality Analysis: Conduct deep dives on the mechanics of our offers to ensure inclusions are clear and packages maximize member value.
- Stakeholder Action: Provide stakeholders with actionable insights on the health of deals and regions, including discounts, pricing, and top seller coverage.
The Team: The Trading team's mission is to bring performance to the forefront for all departments. We work to optimise portfolios and campaigns to drive revenue and squeeze every penny through meticulous planning and coordination. We are a team that thrives on commercial impact and clarity.
You Will Bring:
- E-commerce Experience: A solid background in online travel, retail, or a similar digital marketplace.
- Analytical Eye: Comfort with numbers and data; ability to spot anomalies in pricing or inventory instantly.
- Insight Translation: Proven ability to draw conclusions from data and translate them into actionable insights for stakeholders.
- Content Sensibility: A sharp instinct for what makes a product page convert.
- Commercial Awareness: A strong understanding of margins, pricing strategies, and deal mechanics.
- Detail Orientation: A natural focus on accuracy and the finer details.
And You Are:
- A Quality Evangelist: You take immense pride in the platform and aren't afraid to champion high standards.
- Customer Obsessed: You always view the site through the lens of the member to ensure a premium experience.
- Proactive: You don’t wait for a complaint to fix an issue; you find it first.
- Diplomatic but Firm: You can provide constructive feedback to achieve the best result for the business.
Working Requirements: Hybrid (3 days in the office). Secret Escapes offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.
This is a Fixed Duration Role for 6 months.
We are an equal opportunity employer: Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.
Portfolio Quality Specialist - 6 months FTC employer: Secret Escapes
At Secret Escapes, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our flexible working arrangements, including the unique 'Work From Anywhere' scheme, empower employees to balance their professional and personal lives while pursuing their passion for travel. With a strong focus on employee growth and development, we provide opportunities for our team members to thrive in a dynamic environment where their contributions directly impact the quality of luxury travel experiences for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Quality Specialist - 6 months FTC
✨Tip Number 1
Get to know the company inside out! Research Secret Escapes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your experience aligns with the role. Use specific examples from your past to demonstrate your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Portfolio Quality Specialist - 6 months FTC
Some tips for your application 🫡
Show Your Passion for Quality:When you're writing your application, let your enthusiasm for quality shine through! We want to see how you take pride in ensuring that everything meets high standards, just like we do at StudySmarter.
Be Data-Driven:Since the role involves a lot of data analysis, make sure to highlight any experience you have with numbers. Share examples of how you've used data to drive decisions or improve processes – it’ll show us you’re the analytical eye we need!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Secret Escapes
✨Know Your Numbers
Brush up on your analytical skills! Since the role involves a lot of data analysis, be prepared to discuss how you've used numbers to drive decisions in past roles. Think about specific examples where your insights led to improved performance or quality.
✨Showcase Your E-commerce Savvy
Make sure you highlight your experience in e-commerce or online travel. Be ready to talk about trends you've noticed in the market and how they could apply to Secret Escapes. This shows that you’re not just familiar with the industry but also passionate about it.
✨Demonstrate Your Quality Focus
Prepare to discuss what 'quality' means to you in the context of online deals. Bring examples of how you've maintained high standards in previous roles, and be ready to explain how you would ensure the same for Secret Escapes.
✨Be Proactive in Problem-Solving
Think of instances where you identified potential issues before they became problems. Share these stories during your interview to demonstrate your proactive nature. This will resonate well with the team’s mission to optimise performance and prevent issues.
