At a Glance
- Tasks: Provide 1st line IT support and manage user queries in a dynamic environment.
- Company: Join Seconique, a leading furniture wholesaler with a strong team spirit.
- Benefits: Earn £8.50 per hour while gaining valuable experience and qualifications.
- Other info: Enjoy a supportive apprenticeship with opportunities for growth and development.
- Why this job: Kickstart your IT career with hands-on training and real-world problem-solving.
- Qualifications: GCSEs in English and Maths required; passion for IT is a must!
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an enthusiastic and dedicated IT Support Technician Apprentice to join the team and support our users in Wolverhampton and Northern Ireland (remotely).
Established in 1986, Seconique is one of the largest independent importers and wholesalers of flat pack furniture in the UK. Our aim to provide wholesale customers with a comprehensive product range, first-class service and outstanding value has not changed since we were first established.
The IT technician plays a pivotal role in supporting our users. You will be 1st line support and the initial contact for all user problems and queries. This role is key as you will be managing our support desk, logging tickets, handling 1st line requests and escalating higher level requests for other members of the team to handle. We are a very user-focused IT department, and we pride ourselves on ensuring that our users are supported and have all the IT resources they need to perform their duties.
In addition to this, you will assist with equipment rollouts and fixes, ERP (Epicor) updates and testing of new systems prior to the rollout to our user base. You will receive training to be able to do the following:
- Management of Support desk tickets (ClickUp)
- Logging of support tickets (ClickUp)
- User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
- 1st line user support and escalation of 2nd/3rd line tickets to relevant staff
- Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
- Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
- Running daily system checks and compiling a results report
- Management of user accounts and password resets
- Participation in all IT related projects, including system upgrades and technology rollouts
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY)
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential qualifications:
- GCSEs in English (grade 4/C and above)
- Math (grade 4/C and above)
If you already have relevant qualifications and/or industry experience, please share these.
Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Course Information:
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital Apprenticeship Level: Advanced
Working Week: Monday- Friday. Shifts to be confirmed. Expected Duration: 1 Year 5 Months. Training Provider: TECHNICAL PROFESSIONALS LIMITED.
IT Support Technician Apprentice – Seconique Furniture – Wolverhampton WV9 5EY – £8.50p/h – 37.5hrs in Coven employer: Seconique Furniture Ltd
Seconique Furniture is an excellent employer, offering a supportive and user-focused IT department where apprentices can thrive. With a commitment to employee growth through comprehensive training and hands-on experience, you will be part of a dynamic team in Wolverhampton that values innovation and collaboration. Enjoy the benefits of working in a well-established company with a strong reputation in the furniture industry, while gaining valuable skills and qualifications in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice – Seconique Furniture – Wolverhampton WV9 5EY – £8.50p/h – 37.5hrs in Coven
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Seconique Furniture Ltd.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Seconique Furniture Ltd is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Seconique Furniture Ltd, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Seconique Furniture Ltd directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Technician Apprentice – Seconique Furniture – Wolverhampton WV9 5EY – £8.50p/h – 37.5hrs in Coven
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Seconique Furniture Ltd want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Seconique Furniture Ltd, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Seconique Furniture Ltd
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
