Recovery Navigator (Intensive Outreach Service) in Swindon

We are recruiting Recovery Navigators to join our Intensive Outreach Service Team in South Wiltshire, Swindon and BANES to provide personalised support to individuals who experience complex needs associated with multiple and severe disadvantage. The Intensive Outreach Service (IOS) adds value to the existing Intensive Services across Bath and Northeast Somerset, Wiltshire and Swindon by supporting individuals experiencing intensive mental health symptoms or crisis who require additional intervention beyond short-term clinical input. IOS complements AWP interventions through a person-centred, trauma-informed approach that supports individuals to address psychological, social and relational difficulties, enabling longer-term stability and aims to reduce the likelihood of reassessing services.

Main duties of the job include:

• Working with a recovery-based approach and supporting people to meet their individual needs.
• Providing intensive, trauma-informed and personalised support to individuals face-to-face, responding flexibly to acute mental health distress, crisis presentations and fluctuating levels of risk.
• Managing a complex caseload effectively, maintaining accurate records that detail support engagement/risk observations in a clinically informed manner.

You will:

• Have experience working with people with mental health needs.
• Have strong knowledge of mental health presentations, including acute distress, crisis, and co-occurring needs.
• Have knowledge of support planning and risk assessing.
• Be committed to trauma-informed, psychologically informed and recovery-oriented practice.
• Be passionate about improving the lived experience and health of people using mental health services.
• Have proven knowledge of support needs of people with mental health needs.

What we offer:

• To be part of a friendly team, with direct support from a Senior Line Manager.
• In-depth induction to Second Step and all the relevant training and support you need to do your job well.
• Monthly one-to-one sessions with your line manager.
• Group reflective practice with input from the Psychology Team.

About us: Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Person Specification:

• A minimum of 6 months-1 year experience working with people with mental health needs, including risk assessing and support planning.
• Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own recovery.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience being involved in processes with high-risk presentations, including risk management, safety planning, safeguarding.
• Experience delivering support to acute populations within crisis, admission or intensive community settings, including managing complexity, co-occurring needs and heightened risk.
• Lived experience of mental health issues or services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.