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- Tasks: Support a passionate team in managing diaries, meetings, and communications for mental health services.
- Company: Join Second Step, a leading mental health charity transforming lives in the Southwest.
- Benefits: Enjoy generous annual leave, an Employee Assistance Programme, and ongoing development opportunities.
- Why this job: Make a real difference in your community while working in a supportive and inclusive environment.
- Qualifications: Experience in admin roles, strong Microsoft Office skills, and excellent communication abilities required.
- Other info: We welcome applicants with lived experience of mental health challenges and from diverse backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
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Service Administrator (Swindon Access), Swindon
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Client:
Second Step
Location:
Swindon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8aa83930dc85
Job Views:
3
Posted:
16.07.2025
Expiry Date:
30.08.2025
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Job Description:
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs.
We aim to inspire hope and deliver change for everybody and every community we work with.
Do you want to be part of a passionate and committed team supporting community-based mental health services?
Are you highly organised, proactive and motivated by making a difference?
Do you want to use your administrative skills to support vital services and partnerships?
If so, you could be the person we are looking for.
About the Service
The Access Community Mental Health Service is part of the innovative Mental Health and Wellbeing Partnership in Bath and North East Somerset, Swindon and Wiltshire (BSW). We work with voluntary and statutory partners—including Alabaré, Missing Link and Nilaari—to ensure people with mental health needs can access the right support at the right time in the community.
As part of our trauma-informed and culturally inclusive approach, we aim to reduce health inequalities and improve outcomes for individuals and families.
About You
As a Service Administrator, you’ll be the backbone of a local multi-disciplinary team, helping the service run smoothly and efficiently. You’ll support the Locality Manager and team by:
– Managing diaries, arranging meetings, preparing agendas and taking accurate formal minutes.
– Supporting internal and external communications and partner engagement.
– Maintaining records, coordinating shared caseload meetings, and collating key data.
– Ensuring compliance with governance and confidentiality requirements.
– Handling referral information and updating electronic client records.
– Supporting project work, event planning, and performance reporting.
You’ll need to bring:
– Proven experience in administrative roles, managing multiple tasks and deadlines.
– Strong skills in Microsoft Office, particularly Outlook, Word and Excel.
– Confidence working independently and liaising with a wide range of partners and colleagues.
– Excellent communication skills, and a calm, sensitive approach to client-facing tasks.
– A commitment to equality, diversity, and trauma-informed working.
We welcome applicants with lived experience of mental health challenges and those from underrepresented groups.
Second Step offers an excellent annual leave package, access to our Employee Assistance Programme, and a comprehensive induction programme with on-going development opportunities.
So…if you think this describes you, what are you waiting for?
Why not apply now?
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Service Administrator (Swindon Access) employer: Second Step
Contact Detail:
Second Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Swindon Access)
✨Tip Number 1
Familiarise yourself with the mental health sector, particularly the services offered by Second Step. Understanding their mission and values will help you align your responses during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Second Step on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Be ready to discuss specific situations where your proactive approach made a difference.
✨Tip Number 4
Demonstrate your commitment to equality and diversity by researching current issues in mental health. Being informed about these topics will allow you to speak confidently about how you can contribute to a trauma-informed and culturally inclusive environment.
We think you need these skills to ace Service Administrator (Swindon Access)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous administrative roles and any experience you have in mental health or community services. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, especially Outlook, Word, and Excel. Provide examples of how you've used these tools effectively in past roles to support team operations.
Express Your Commitment: Convey your passion for supporting mental health services and your commitment to equality and diversity in your application. This will resonate well with Second Step's values and mission.
How to prepare for a job interview at Second Step
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health services during the interview. Share any relevant experiences or motivations that drive you to support individuals with mental health challenges, as this aligns with the values of the organisation.
✨Demonstrate Organisational Skills
Prepare examples that showcase your ability to manage multiple tasks and deadlines effectively. Discuss specific tools or methods you use to stay organised, as this role requires strong administrative skills.
✨Familiarise Yourself with Microsoft Office
Since strong skills in Microsoft Office are essential for this position, brush up on your knowledge of Outlook, Word, and Excel. Be ready to discuss how you've used these tools in previous roles to enhance productivity.
✨Communicate Clearly and Calmly
Practice articulating your thoughts clearly and calmly, especially when discussing client-facing scenarios. This will demonstrate your excellent communication skills and your ability to handle sensitive situations with care.
