At a Glance
- Tasks: Provide personalised support to individuals facing complex mental health challenges.
- Company: Join a friendly team at Second Step, dedicated to mental health recovery.
- Benefits: Flexible work options, comprehensive training, and supportive management.
- Other info: Encouraging diverse applicants, especially those with lived experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with mental health support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting Recovery Navigators to join our Intensive Outreach Service Team in South Wiltshire, Swindon, and BANES to provide personalised support to individuals who experience complex needs associated with multiple and severe disadvantage. The Intensive Outreach Service (IOS) works across Bath, Northeast Somerset, Wiltshire and Swindon, supporting individuals with intensive mental health symptoms or crisis who require additional intervention beyond short‑term clinical input.
Responsibilities
- Work as part of an integrated system alongside AWP Intensive Services, contributing to the delivery and continuous development of the IOS model through collaborative practice and reflective learning within agreed role boundaries.
- Conduct person‑centred support conversations to assess what matters to each client, establish goals, and use the Dialog+ tool to monitor outcomes.
- Provide intensive, trauma‑informed, face‑to‑face support, responding flexibly to acute mental health distress, crisis presentations and fluctuating levels of risk, including stabilisation, grounding techniques, crisis management, effective coping skills and safety planning.
- Assist clients to navigate the wider system through signposting or direct support in accessing housing, debt advice, health and community resources, employment, and family or relationship support.
- Manage a complex caseload, maintaining accurate, clinically informed records that detail support engagement and risk observations, while recognising the distinction between factual information and professional opinion.
Benefits & Working Conditions
- Friendly team environment with direct support from a Senior Line Manager.
- In‑depth induction to Second Step, plus all relevant training and support to excel in the role.
- Blend of home‑based and office work, with some flexibility for remote work.
- Monthly one‑to‑one sessions with your line manager and group reflective practice with input from the Psychology Team.
Qualifications
- Experience working with people with mental health needs, including acute distress, crisis, and co‑occurring needs.
- Strong knowledge of mental health presentations and experience with support planning and risk assessment.
- Commitment to trauma‑informed, psychologically informed and recovery‑oriented practice.
- Passion for improving the lived experience and health of people using mental health services.
- Knowledge of the needs of people with mental health challenges and proven ability to provide tailored support.
Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community, including those with personal experience of using mental health services. We strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply, as these groups are currently under‑represented within our workforce.
Closing date: 29th June 2026 – interview dates will be confirmed. For more detailed information about this role and to apply, please visit www.second‑step.co.uk.
Recovery Navigators in Salisbury employer: Second Step
Second Step is an exceptional employer, offering a supportive and friendly team environment where Recovery Navigators can thrive. With a strong commitment to employee growth through comprehensive training and reflective practice, staff enjoy a blend of home-based and office work, ensuring flexibility while making a meaningful impact in the lives of individuals facing complex mental health challenges in South Wiltshire, Swindon, and BANES.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Navigators in Salisbury
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Second Step.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Second Step!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Second Step, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Second Step or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Recovery Navigators in Salisbury
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Second Step:Before hitting send, make sure to tailor your application specifically to Second Step! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Second Step
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
