Recovery Navigator (South Wiltshire IOS FT) in Salisbury

We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Join our team to support our clients on their recovery journey by working as part of an integrated system alongside AWP Intensive Services, contributing to the delivery and ongoing development of the IOS model through collaborative practice and reflective learning, within agreed role boundaries.

Complete support conversations with the client. This conversation is a person‑centred intervention to assess what matters to a person with regard to their life, support needs, goals, strengths, and desired outcomes whilst addressing their concerns. The conversation includes the Dialog+ tool that helps to monitor outcomes.

Provide intensive, trauma‑informed and personalised support to individuals face‑to‑face, responding flexibly to acute mental health distress, crisis presentations and fluctuating levels of risk e.g. stabilisation and grounding techniques, crisis management and effective coping skills, safety planning, identifying networks of support.

Main duties of the job

• Have experience working with people with mental health needs.
• Strong knowledge of mental health presentations, including acute distress, crisis, and co‑occurring needs.
• Knowledge of support planning and risk assessing.
• Commitment to trauma‑informed, psychologically informed and recovery‑oriented practice.
• Be passionate about improving the lived experience and health of people using mental health services.
• Have proven knowledge of support needs of people with mental health needs.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. We promote mental health and wellbeing by supporting people and communities to build brighter futures. We are recruiting Recovery Navigators to join our Intensive Outreach Service Team in South Wiltshire, Swindon and BANES to provide personalised support to individuals who experience complex needs associated with multiple and severe disadvantage.

Job responsibilities

What we offer

• To be part of a friendly team, with direct support from a Senior Line Manager, in‑depth induction to Second Step and all the relevant training and support you need to do your job well.
• This is blended working with support taking place in the homes of people but will also require some office and home working.
• Monthly one‑to‑one sessions with your line manager.
• Group reflective practice with input from the Psychology Team.

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under‑represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.

Person Specification

Experience

• A minimum of 6 months–1 year experience working with people with mental health needs, including risk assessment and support planning.
• Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own recovery.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency, long‑term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Lived experience of mental health issues or services.
• Experience being involved in processes with high‑risk presentations, including risk management, safety planning, safeguarding.
• Populations within crisis, admission or intensive community settings, including managing complexity, co‑occurring needs and heightened risk.

Lived experience of mental health issues or services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.