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- Tasks: Lead a team to support individuals facing housing challenges and manage referrals effectively.
- Company: Join Second Step, a top mental health charity transforming lives in the South West.
- Benefits: Enjoy flexible working options and the chance to make a real difference in your community.
- Why this job: Be part of a compassionate team dedicated to inspiring hope and delivering change.
- Qualifications: Experience in supporting disadvantaged individuals and knowledge of housing support is essential.
- Other info: This role offers a unique opportunity to impact lives while developing your leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
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Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
The Higher Needs Floating Support Service is a newly commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage
As a Housing support register (HSR) referral coordinator within the Higher Needs Floating Support Service, you will;
- Assist the Floating Support Service Team Manager in the provision of high quality, effective and comprehensive support to HNF team and clients.
- Provide day to day leadership and line manage to floating support workers.
- Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS)
- Promote effective team working and communication.
You will;
- Be experienced in supporting people facing multiple disadvantages.
- Having knowledge of the Housing support register.
- Provide day to day leadership and line manage floating support workers.
- Have some experience in improving housing outcomes for people who have been homeless.
- Be great at building trust with those you work with
- Have compassion, empathy and passion for supporting others
- Be IT literate and be able to record and report information
- Have the ability to travel across Bristol
For an informal discussion about the role, please contact
Closing date: Sunday 20th July 2025 11.59pm
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Referral Coordinator employer: Second Step
Contact Detail:
Second Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator
✨Tip Number 1
Familiarise yourself with the Housing Support Register (HSR) and its processes. Understanding how referrals are managed will give you an edge in discussions during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Network with professionals in the mental health and housing support sectors. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals for your application.
✨Tip Number 3
Demonstrate your leadership skills by volunteering for roles that involve managing teams or projects. Highlighting these experiences can show us that you have the capability to lead floating support workers effectively.
✨Tip Number 4
Research Second Step and their mission thoroughly. Being able to articulate how your values align with theirs during an interview can make a strong impression and demonstrate your genuine interest in the role.
We think you need these skills to ace Referral Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Referral Coordinator position. Tailor your application to highlight your relevant experience in supporting individuals facing multiple disadvantages.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in housing support and any leadership roles you've held. Provide specific examples of how you've improved housing outcomes for those who have been homeless.
Showcase Your Skills: Make sure to mention your IT literacy and ability to manage referrals effectively. Discuss your communication skills and how you build trust with clients, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Second Step
✨Show Your Understanding of Mental Health Support
Make sure to demonstrate your knowledge about mental health issues and the challenges faced by individuals in temporary accommodation. Discuss any relevant experience you have in supporting people with multiple disadvantages, as this will show your suitability for the role.
✨Highlight Leadership Skills
Since the role involves managing and leading floating support workers, be prepared to share examples of your leadership experience. Talk about how you've successfully led a team in the past and how you foster effective communication and teamwork.
✨Familiarise Yourself with the Housing Support Register
Research the Housing Support Register and understand its purpose and processes. Being able to discuss how you would manage and allocate referrals effectively will impress the interviewers and show that you're proactive.
✨Demonstrate Compassion and Empathy
In this role, building trust with clients is crucial. Be ready to share stories or examples that highlight your compassion and empathy when working with vulnerable individuals. This will help convey your passion for supporting others.
