At a Glance
- Tasks: Support clients in emotional distress through assessments and wellness planning.
- Company: Join Second Step, a leading mental health charity transforming lives in the Southwest.
- Benefits: Enjoy generous annual leave, employee support, and ongoing training opportunities.
- Other info: Interviews will be held in person; apply before 4th August 2025!
- Why this job: Make a real impact by helping others navigate their mental health challenges in a supportive environment.
- Qualifications: Experience with mental health support and strong organisational skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Safe Haven: Recovery Navigator
Hours: 12.5 hours per week. Shifts will be worked over 7 evenings per week on a varied 7-day rota from 17:15 to midnight, including a 30-minute scheduled break.
Contract: Permanent
Salary: £27,099 (Pro-rata)
Location: For All Healthy Living Centre, 68, Londsdale Ave, Weston-Super-Mare.
Do you want to work for a forward-thinking organisation and help people in mental health and emotional crisis?
Do you have compassion and empathy for people who are struggling with their mental well-being?
If so, you could be the person we are looking for.
About the Service
The Safe Haven service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service provides support interventions, including discussing self-management tools and creating Wellness Action Plans. The Second Step Team also offers clients support with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We can offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.
About You
You will be working alongside your peer Recovery Navigators, providing support to clients via the telephone, virtually, and in person.
You’ll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic, recovery- and psychologically informed approach.
You will have good organisational skills, be IT proficient and be able to complete client records within specific timeframes.
You will have proven skills in managing risk and escalating referrals for clients who may require additional specialist support.
- Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if needed, and a comprehensive induction programme with ongoing training opportunities.
Closing date: Monday 9th November 2026.
Interviews will be held in person at the Healthy Living Centre, 68 Lonsdale Ave, Weston-Super-Mare on Friday, 20th November 2026, between 10 am and 4 pm
Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.
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Recovery Navigator, Safe Haven in Weston-super-Mare employer: Second Step
Second Step is an exceptional employer, dedicated to fostering a supportive and collaborative work culture that prioritises the well-being of both clients and staff. Located in the heart of the Southwest, we offer our employees comprehensive benefits, including generous annual leave and extensive training opportunities, ensuring personal and professional growth in the rewarding field of mental health support.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Navigator, Safe Haven in Weston-super-Mare
✨Tip Number 1
Familiarise yourself with the principles of recovery-oriented practice. Understanding how to support individuals in their journey towards mental wellness will demonstrate your commitment and suitability for the role.
✨Tip Number 2
Network with professionals in the mental health field. Attend local workshops or seminars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for the interview by practising responses to common questions related to mental health support. Think about specific scenarios where you've successfully helped someone in distress, as this will showcase your experience.
✨Tip Number 4
Research Second Step and its values thoroughly. Being able to articulate how your personal values align with theirs during the interview will set you apart as a candidate who truly understands their mission.
We think you need these skills to ace Recovery Navigator, Safe Haven in Weston-super-Mare
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Recovery Navigator position. Tailor your application to highlight how your experience aligns with the needs of the service.
Showcase Relevant Experience:In your CV and cover letter, emphasise your experience working with individuals facing mental health challenges. Provide specific examples of how you've supported clients in crisis situations and any relevant training you've completed.
Highlight Soft Skills:Demonstrate your compassion, empathy, and organisational skills in your application. Use anecdotes to illustrate how you’ve effectively communicated with clients and managed their needs in a supportive manner.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Second Step
✨Show Your Compassion
During the interview, it's crucial to demonstrate your empathy and understanding of mental health issues. Share personal experiences or examples from previous roles where you successfully supported individuals in distress.
✨Understand the Role
Familiarise yourself with the specific responsibilities of a Recovery Navigator. Be prepared to discuss how your skills align with the needs of the Safe Haven service, particularly in managing emotional crises and providing short-term support.
✨Highlight Your Organisational Skills
Since the role requires accurate record-keeping and timely assessments, be ready to provide examples of how you've effectively managed documentation and prioritised tasks in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations involving clients in crisis. Think through potential scenarios and how you would apply your knowledge of self-management tools and Wellness Action Plans to support clients.
