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- Tasks: Support clients in emotional distress through assessments and wellness planning.
- Company: Join Second Step, a leading mental health charity transforming lives in the Southwest.
- Benefits: Enjoy generous annual leave, employee support, and ongoing training opportunities.
- Why this job: Make a real impact by helping others navigate their mental health challenges in a supportive environment.
- Qualifications: Experience with mental health support and strong organisational skills are essential.
- Other info: Interviews will be held in person; apply before 4th August 2025!
The predicted salary is between 28800 - 43200 £ per year.
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Safe Haven Recovery Navigator
Do you want to work for a forward-thinking service, helping people in mental health and emotional crisis?
Do you have compassion and empathy for people who are struggling with their mental wellbeing?
If so, you could be the person that we are looking for.
About the Service
The Safe Haven is an out-of-hours service that offers short-term support to clients, 7 days a week, 365 days a year. The service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team can offer clients advice around managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene; we can provide guidance and support for signposting for issues that are causing stress such as housing, debt, health problems, substance misuse and unemployment.
About You
You will be working alongside your Recovery Navigator colleagues providing support to clients in person or on the phone.
You ll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will take a holistic view, with a recovery and psychologically informed approach.
You will have good organisational skills, be proficient in IT and be able to complete accurate and concise client records within specific timeframes.
You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.
What we offer
Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if you need it and a comprehensive induction programme with on-going training opportunities to ensure you have the skills to carry out this role.
So if you think that this describes you, what are you waiting for? Why not apply now?
Closing date: 4 th August 2025
Interview date: 13 th August 2025
Interviews will be held in person at 4 Boulevard, Weston-super-Mare, BS23 1NA.
Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
Recovery Navigator, Safe Haven employer: Second Step
Contact Detail:
Second Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Navigator, Safe Haven
✨Tip Number 1
Familiarise yourself with the principles of recovery-oriented practice. Understanding how to support individuals in their journey towards mental wellness will demonstrate your commitment and suitability for the role.
✨Tip Number 2
Network with professionals in the mental health field. Attend local workshops or seminars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for the interview by practising responses to common questions related to mental health support. Think about specific scenarios where you've successfully helped someone in distress, as this will showcase your experience.
✨Tip Number 4
Research Second Step and its values thoroughly. Being able to articulate how your personal values align with theirs during the interview will set you apart as a candidate who truly understands their mission.
We think you need these skills to ace Recovery Navigator, Safe Haven
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Recovery Navigator position. Tailor your application to highlight how your experience aligns with the needs of the service.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience working with individuals facing mental health challenges. Provide specific examples of how you've supported clients in crisis situations and any relevant training you've completed.
Highlight Soft Skills: Demonstrate your compassion, empathy, and organisational skills in your application. Use anecdotes to illustrate how you’ve effectively communicated with clients and managed their needs in a supportive manner.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Second Step
✨Show Your Compassion
During the interview, it's crucial to demonstrate your empathy and understanding of mental health issues. Share personal experiences or examples from previous roles where you successfully supported individuals in distress.
✨Understand the Role
Familiarise yourself with the specific responsibilities of a Recovery Navigator. Be prepared to discuss how your skills align with the needs of the Safe Haven service, particularly in managing emotional crises and providing short-term support.
✨Highlight Your Organisational Skills
Since the role requires accurate record-keeping and timely assessments, be ready to provide examples of how you've effectively managed documentation and prioritised tasks in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations involving clients in crisis. Think through potential scenarios and how you would apply your knowledge of self-management tools and Wellness Action Plans to support clients.
