Partnerships Operations Manager

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of January 2025, we serve over 2000 institutional customers, have secured the transfer of over $7 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies.

We are looking for a dynamic and self-starting Partner Operations and Programs Manager to help expand and optimise our strategic partnerships. Working in close collaboration with cross-functional teams, you will be responsible for designing and implementing efficient partner processes, swiftly addressing operational challenges, and maintaining comprehensive records to support performance monitoring and informed decision-making by senior management.

The position also covers the identification and critical evaluation of new partner programs that help expand our existing partnerships. You will spearhead the application procedures, cultivating strong and effective relationships with pivotal stakeholders, both internal and external. Furthermore, by rigorously monitoring compliance with program requirements and measuring program performance, you will be able to provide strategic insights and improvement proposals that enhance our organisational standing in a competitive market landscape.

You’ll be:

• Operational Process Design: Working with cross-functional teams, define and implement processes required to support partner operations.
• Operational Support: Provide day-to-day operational support for partnership activities, ensuring all processes are executed smoothly and any issues are promptly addressed.
• Program Application Management: Lead the application process for partner programs, ensuring all required documentation is completed accurately and submitted within deadlines, applying project methodology and coordinating with internal stakeholders to facilitate delivery.
• Data Management: Maintain comprehensive records of shared opportunity pipelines and related data. Ensure data accuracy and availability at all times for reporting purposes.
• Internal Communications: Communicate opportunities, requirements, and updates regarding partner processes and programs to relevant departments. Ensure all internal stakeholders are aware of and engaged in the partnership opportunities effectively.
• Relationship Management: Build and maintain strong relationships with key stakeholders at partner organisations to facilitate collaboration and drive joint initiatives.
• Performance Tracking: Assist in tracking and reporting on partnership performance metrics. Compile data and insights to support senior management in decision-making processes.
• Process Improvement: Participate in continuous improvement initiatives by suggesting and implementing changes to enhance operational efficiency in partnership management. Seek feedback from cross-functional teams on suggested areas of improvement.
• Training and Education: Organise training sessions for internal teams to understand partner operations and programs and how to leverage for enhanced collaboration and benefits.
• Program Compliance and Monitoring: Ensure ongoing compliance with partner program requirements. Monitor the performance and benefits received from participation in partner programs and suggest adjustments when needed.

You’ll bring:

• Bachelor’s degree
• At least 3+ years of experience in a front office operational role, preferably within partnerships, sales or business development.
• Experience working cross-functionally with sales, marketing, finance, legal and product teams
• Strong project management skills with the ability to oversee multiple initiatives simultaneously
• Strong analytical and problem-solving skills.
• Proficient in CRM software (Salesforce), Project Management (Jira) and the Google Suite
• Knowledge of Financial Services industry preferred, with added knowledge in crypto, digital assets, tech, a plus
• Detail-oriented with strong delivery and organizational skills.
• Strong written and verbal communication skills.
• Excellent communication and interpersonal abilities.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.