At a Glance
- Tasks: Lead a remote health coaching team and drive operational excellence.
- Company: Join an exciting health-tech startup on a mission to transform lives.
- Benefits: Flexible working, CPD budget, and quarterly socials in London.
- Other info: Enjoy a hybrid work model with autonomy and collaboration.
- Why this job: Make a real impact on health and wellbeing while developing your leadership skills.
- Qualifications: 3+ years of people management experience and a passion for health.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a people-focused, operationally strong Health Coach Manager to join one of the UK’s most exciting health-tech startups. You’ll design and embed the systems and processes that enable us to scale high‑quality coaching. If you’re a confident, thoughtful leader with experience building and managing high‑performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we would love to hear from you. At Second Nature, we’re on a mission to make healthy living astonishingly easy — and to eradicate type 2 diabetes and obesity through world‑class digital health coaching.
What you’ll do:
- Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement.
- Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working.
- Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes.
- Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact.
- Collaborate cross‑functionally: Partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignment.
What we’re looking for:
- Proven people management experience (3+ years) with a track record of developing and supporting teams.
- Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions.
- Excellent communication and feedback skills, able to inspire, support, and drive accountability.
- Proactive, solution‑oriented, and resilient - not afraid to roll up your sleeves to make things happen.
- Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices.
- Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives.
- Confident working both autonomously and collaboratively in a fast‑paced, remote‑first environment.
- Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per week.
Nice to have:
- Background in nutrition, dietetics, or health coaching (HCPC or AfN registration welcome but not required).
- Experience in a startup, healthcare, or digital health setting.
- Familiarity with behaviour‑change frameworks (CBT, NLP, or motivational interviewing).
Working at Second Nature:
We embrace a hybrid model that balances flexibility with connection: London‑based: 1–2 days per week in the office; Remote (UK‑based): Once per month in the office. This approach allows for meaningful collaboration and space to do focused work.
Why you’ll love working here:
- You’ll lead and develop a high‑performing coaching team to deliver world‑class health coaching at scale.
- You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes.
- You’ll work alongside a passionate, mission‑driven team who genuinely care about helping people live healthier lives.
- Flexible working hours and autonomy over your workload to support your own wellbeing.
- CPD budget of £200/year and protected CPD time.
- Quarterly company meet‑ups/socials in London.
- Salary sacrifice and cycle‑to‑work schemes.
To apply: Please complete the application form, and attach your CV. If we don't have a chance to get back to you, we're not intentionally being rude, but please assume it's a no for now!
Team Manager employer: Second Nature
At Second Nature, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. As a mission-driven healthcare startup located in West London, we offer a dynamic work culture where you can make a real impact on people's lives while enjoying flexible working arrangements and competitive benefits. With opportunities for professional development and a supportive environment, you'll thrive as you help us tackle the obesity and type 2 diabetes epidemic.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to people in the health-tech space, especially those who work at Second Nature. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Second Nature’s mission and values, and think about how your experience aligns with their goals. Be ready to share specific examples of how you've led teams and driven performance.
✨Tip Number 3
Show off your passion for health and wellbeing! During interviews, let your enthusiasm shine through. Talk about your experiences and how they’ve shaped your approach to coaching and team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Second Nature.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Team Manager. Highlight your people management experience and operational skills, showing us how you've built and supported high-performing teams in the past.
Show Your Passion:We want to see your genuine passion for health and wellbeing! In your application, share any personal experiences or motivations that drive you to make a meaningful impact in this field.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Second Nature.
How to prepare for a job interview at Second Nature
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they aim to eradicate type 2 diabetes and obesity through health coaching. This will help you align your answers with their goals and show that you're genuinely interested in their work.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in creating a culture of trust and accountability, and be ready to discuss specific strategies you've used to drive performance and quality within your teams.
✨Be Data-Driven
Since the role requires an operationally strong background, come prepared with examples of how you've used data to identify inefficiencies and implement improvements. Discuss any tools or methods you've employed to optimise workflows and enhance team performance.
✨Passion for Health and Wellbeing
Express your genuine passion for health and wellbeing during the interview. Share personal stories or experiences that highlight your commitment to making a meaningful impact in this field. This will resonate well with the interviewers and demonstrate that you’re a great cultural fit.
