At a Glance
- Tasks: Lead a dynamic team to deliver innovative weight management services and improve health outcomes.
- Company: Join a leading health-tech startup dedicated to transforming lives through digital healthcare.
- Benefits: Enjoy flexible working hours, private medical insurance, and a CPD budget for your professional growth.
- Other info: Embrace a hybrid work model with opportunities for career development and meaningful collaboration.
- Why this job: Make a real impact in health and wellbeing while working with a passionate, mission-driven team.
- Qualifications: Experience in managing multidisciplinary healthcare teams and strong operational skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
We’re looking for an operationally strong Team Manager to join the Specialist Weight Management Service (SWMS) at one of the UK’s most exciting health-tech startups. You’ll design and embed the systems and processes that enable our service to scale, while leading a multidisciplinary team of healthcare practitioners to deliver high-quality, evidence-based care.
If you’re a confident and thoughtful leader with experience managing high-performing, multidisciplinary healthcare teams, ideally within a digital environment, and a genuine passion for health and wellbeing, we’d love to hear from you.
What you’ll do
- Lead and support our SWMS practitioner team: Manage a multidisciplinary team of remote healthcare practitioners, including dietitians, nutritionists, and psychological wellbeing practitioners, creating a culture of trust, accountability, and continuous improvement.
- Ensure operational excellence: Simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working.
- Build out data dashboards and reporting: Create and maintain dashboards that provide clear visibility of key performance metrics, automate where possible, and make data accessible and easy to understand.
- Drive service mobilisation and development: Partner cross-functionally with Operations, Product, Quality, Engineering, and NHS Partnerships teams to mobilise new specialist weight management services, develop operational processes, and successfully transition services from implementation into sustainable BAU delivery.
- Drive performance and quality: Use operational and quality data to monitor service performance, identify opportunities for improvement, and ensure the team delivers consistently high-quality care and member outcomes.
- Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact.
What we’re looking for
- Experience managing or leading a multidisciplinary healthcare team or specialist weight management service: Understand the operational and clinical complexities of delivering healthcare services at scale, ideally within an NHS or digitally enabled healthcare environment.
- Proven people management experience with a track record of developing, supporting, and motivating high-performing healthcare teams.
- Strong operational and analytical skills: Able to use data to identify bottlenecks, inefficiencies, and opportunities for improvement, and translate insights into practical, measurable solutions.
- Experience building and using data dashboards and reporting: Able to build and maintain dashboards, track meaningful KPIs, automate reporting where possible, and turn operational data into clear insights and actions.
- Service mobilisation and implementation experience: Proven ability to help design, launch, and operationalise new healthcare services, processes, or ways of working, and transition them successfully into BAU.
- Proactive, solution-oriented, and resilient: Not afraid to roll up your sleeves, navigate ambiguity, and make things happen in a fast-paced environment.
- Excellent communication and feedback skills, able to build trust, influence stakeholders, support teams, and create a culture of accountability.
- Passion for health, wellbeing, and behaviour change, with excitement about the role technology can play in improving health outcomes and transforming lives.
- Confident working autonomously and collaboratively across multiple functions in a fast-paced, remote-first environment.
- Strong tech literacy: Comfortable learning and using a range of digital tools, systems, and data platforms, and working independently from a laptop 5 days per week (Monday to Friday), 40 hours per week.
Nice to have:
- Background in dietetics, nutrition, psychology, or health coaching (HCPC or AfN registration is welcome but not required).
- Experience working in a digital health, NHS, healthcare, or high-growth startup environment.
- A solid understanding of obesity and related conditions.
- Familiarity with the latest health behaviour change science.
Working at Second Nature
We embrace a hybrid model that balances flexibility with connection: London-based: 1–2 days per week in the office; Remote (UK-based): Once per month in the office. This approach allows for meaningful collaboration and space to do focused work.
The Company
Obesity has become a global epidemic. In the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable through sustained lifestyle and habit change. Enter Second Nature. We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all. Our habit-change programme, delivered digitally through mobile and web apps, helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.
About us:
- We've positively changed the lives of 300,000+ people through accessible, evidence-based healthcare.
- We're rated 'Excellent' on Trustpilot by over 8,000 of our members.
- We're the UK’s largest digital health provider to the NHS.
- We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS.
- Our team members stay with us for an average of 4.3 years.
Why you’ll love working here:
- You’ll lead and develop a high-performing team to deliver an innovative specialist weight management service at scale.
- You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes.
- You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives.
- Flexible working hours and autonomy over your workload to support your own wellbeing.
- Private medical insurance, provided after your first year with the company.
- CPD budget of £200/year and protected CPD time.
- Quarterly company meet ups/socials in London.
- Salary sacrifice and cycle to work schemes.
Specialist Weight Management Service (SWMS) - Team Manager employer: Second Nature
At Second Nature, we pride ourselves on creating a supportive and inclusive work environment where every team member is valued. Located in the vibrant city of London, our culture emphasises genuine hospitality, personal growth, and teamwork, ensuring that you are not just an employee but a vital part of our mission to provide exceptional guest experiences. With opportunities for career advancement, comprehensive training, and a range of benefits including additional annual leave and wellness initiatives, working with us means being part of a community that truly cares about your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Weight Management Service (SWMS) - Team Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Second Nature.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Second Nature.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Second Nature, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Specialist Weight Management Service (SWMS) - Team Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Second Nature.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Second Nature.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Second Nature. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Second Nature. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Second Nature
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Second Nature’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
