At a Glance
- Tasks: Lead quality in health coaching, ensuring impactful member experiences and continuous improvement.
- Company: Join a mission-driven team tackling obesity and type 2 diabetes through innovative health coaching.
- Benefits: Flexible working hours, CPD budget, and supportive colleagues focused on making a difference.
- Other info: Hybrid working model with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on health behaviour change while developing your coaching skills.
- Qualifications: HCPC-registered dietitian with experience in digital coaching and strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Experienced HCPC-registered dietitian with a passion for excellence in health coaching and a drive to elevate health behaviour change. At Second Nature, we\\\'re on a mission to eradicate type 2 diabetes and obesity by delivering world-class health coaching that transforms lives. As our Coaching Quality Lead, you\\\'ll oversee the quality and consistency of coaching delivery across all programmes, ensuring every member experience meets high standards for compassion, evidence-based practice, and impact.
What you\\\'ll do day to day- Coach review and feedback: Regularly review the work of our team of health coaches (nutritionists and dietitians) using internal quality tools, member feedback, and behavioral data to assess coaching effectiveness.
- Continuous development: Deliver clear, constructive, and supportive feedback to individual coaches to foster growth, strengthen skills, and maintain exceptional standards across all programmes.
- Coaching insights & training: Analyse coaching quality data to identify key trends and feed insights into training and development initiatives to ensure continuous improvement.
- Quality leadership: Line-manage and mentor the Coaching Quality Specialist, supporting their growth and ensuring alignment in quality processes and standards.
- Innovation & improvement: Lead the ongoing evolution of how we measure and enhance coaching quality—developing innovative tools, frameworks, and processes to support scalable excellence.
- Collaborate cross-functionally: Work with Health Coach Managers, Product, Engineering, NHS, and Partnerships teams to embed quality insights into programme design and delivery.
- Stay connected to members: Maintain a small digital coaching caseload to stay grounded in member experience and keep clinical and coaching skills fresh.
- HCPC-registered dietitian with extensive experience in digital or behaviour-change coaching (NLP and CBT models)
- Experience delivering or overseeing programmes involving weight-loss medications, ensuring safe, effective, compassionate member support
- Proven ability to give impactful feedback and support others\\\' professional growth
- Analytical thinker who can translate coaching data into meaningful insights
- Excellent communication skills — able to balance empathy, clarity, and accountability
- Creative problem solver who enjoys improving systems and processes to drive quality at scale
- Resilient, proactive, and growth-oriented mindset; thrives in a fast-paced environment
- Strong at managing multiple priorities while maintaining high standards
- Collaborative and independent, able to take ownership while building alignment across teams
- Tech competence and comfort working with a laptop all day
- Passionate about health, wellbeing, and making a measurable difference
- Available to work 5 days per week (Monday to Friday), 40 hours per week
We embrace a hybrid working model to offer flexibility and balance.
- London-based team members: 1-2 days in the office each week
- Remote team members: monthly visits to London
This structure gives you the best of both worlds—meaningful in-person collaboration and the flexibility to work remotely.
The companyObesity is a global epidemic; in the UK, we spend £9 billion a year on diseases like type 2 diabetes. Our mission is to eradicate the global epidemic of chronic lifestyle diseases through sustained lifestyle and habit change. Our habit-change programme is delivered digitally via mobile and web apps and helps people lose weight and reduce risk of serious conditions such as type 2 diabetes and heart disease.
- Positive impact: we\\\'ve helped over 250,000 people
- Trustpilot rating: excellent from thousands of members
- Commissioned by NHS and leading health insurer Vitality Health
- GLP-1 medication-assisted weight loss programmes with NICE approval
To apply, please complete the application form and attach your CV.
Benefits- Mission-driven, forward-thinking team redefining health behaviour change
- Ownership over coaching growth across programmes (NHS and consumer)
- Smart, supportive colleagues who care about impact
- Balance strategic influence with hands-on coaching connection
- Flexible working hours and autonomy over workload
- CPD budget of £200/year plus protected CPD time
- Quarterly company meet-ups
- Salary sacrifice and cycle-to-work schemes
Second Nature Health Coaching Quality Lead in London employer: Second Nature
At Second Nature, we pride ourselves on being a mission-driven employer dedicated to eradicating type 2 diabetes and obesity through innovative health coaching. Our supportive work culture fosters professional growth, offering flexible working arrangements and a commitment to continuous development, ensuring that every team member can thrive while making a meaningful impact on people's lives. With a focus on collaboration and excellence, our London-based team enjoys the perfect blend of in-person engagement and remote flexibility, making it an exceptional place to work for those passionate about health and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Second Nature Health Coaching Quality Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Second Nature on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Second Nature's mission and values. Show us how your passion for health coaching aligns with our goal of eradicating type 2 diabetes and obesity. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your feedback skills! Since the role involves giving constructive feedback, think of examples from your past where you've successfully supported someone's growth. We want to see your coaching chops in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission-driven team.
We think you need these skills to ace Second Nature Health Coaching Quality Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of Coaching Quality Lead. Highlight your HCPC registration, coaching experience, and any relevant data analysis skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about health coaching and how you can contribute to our mission. Share specific examples of your past experiences that demonstrate your ability to lead and innovate in coaching quality.
Showcase Your Analytical Skills:Since we value data-driven insights, make sure to mention any experience you have with analysing coaching effectiveness or translating data into actionable improvements. This will help us see your analytical mindset in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a real difference in health coaching.
How to prepare for a job interview at Second Nature
✨Know Your Stuff
Make sure you brush up on the latest trends in health coaching, especially around behaviour change techniques like NLP and CBT. Being able to discuss these concepts confidently will show that you're not just familiar with the theory but also passionate about applying it.
✨Showcase Your Feedback Skills
Prepare examples of how you've given constructive feedback in the past. This role is all about supporting others' growth, so demonstrating your ability to provide impactful feedback will be key. Think of specific instances where your feedback led to improvement.
✨Data-Driven Insights
Since analysing coaching quality data is a big part of the job, come ready to discuss how you've used data to drive decisions in previous roles. Bring examples of trends you've identified and how they influenced training or programme improvements.
✨Emphasise Collaboration
This position requires working closely with various teams, so highlight your experience in cross-functional collaboration. Share stories that illustrate your ability to build alignment and work effectively with different stakeholders to achieve common goals.
